Your thoughts are needed for a Workload Analysis Question

[Michael Pokraka]

G'day,
This is an old chestnut, also annoying in things like SWI2_DEAD, where yo=
u
can't see who is really sitting on an overdue item without looking at eac=
h
item.
On the other hand, it makes perfect sense: An item isn't really 'in an
inbox'. Rather, one could think of the inbox as a 'view' on items which y=
ou
are an agent of (think of it as having access to a WI). So, even though o=
nly
one person is the actual agent, (s)he may have a number of substitutes. T=
o
query all this in such reports is a bit of a performance bummer. It's not
unusual for sites to their own reports for this reason - basically you ne=
ed
to change the point of view to 'workitems per user'. But you'll still hav=
e
the substitution headache.
Cheers
Mike
 
Kouw, FA - SPLXE wrote:
> Hi Raul,
>
> I agree with you. All work items with status 'Ready' are displayed unde=
r
> 'Not reserved by an agent' (also work
> items that are assigned to only one responsible agent).
>
> SAP will have reasons for this, but in my opinion the report can easily=
 be
> adapted to include more valuable
> information, presented in a more meaningful way (f.i. displaying the WS=
 to
> which the task belongs, which is
> valuable information in case tasks are being re-used in multiple workfl=
ows;
> indicating if the work item is
> forwarded; indicating if a work item is offered to only one responsible
> agent etc.).
>
> You could open a development request for SAP through OSS.
>
> Regards,
>
> Fred Kouw
>
> agents.only SAP According to me tx SWI5 reserved
>
> "Rivera, Raul" wrote:
>
>> Running the Workload analysis (TX SWI5) and selecting the 'To be proce=
ssed
>> by' radio button will generate a report of work items that must be
>> processed
>> by the members of the organizational entity (or Workload analysis for =
the
>> future in the WF book). The list of work items is grouped according to
>> actual agents and tasks. At the end of the list, the work items for wh=
ich
>> no
>> actual user exists are displayed under the header 'Not reserved by an
>> agent'.
>>
>> If agent1 forwards a work item to agent2, the work item is sent to
>> agent2's
>> inbox and removes the work items from all other recipients inbox. This
>> means
>> that only agent2 has visibility and access to the forwarded item.
>>
>> We just found out that forwarded work items that that have not been
>> actioned
>> and whose item status is "Ready' get included under the 'Not reserved =
by
>> an
>> agent' category of the report.
>>
>> Please provide your inputs on the following:
>> 1. Forwarded items that are in Ready status, in my perspective, should=
 not
>> fall under the 'Not reserved by an agent' category because the work it=
em
>> is
>> technically reserved by the recipient agent. Rather, these items shoul=
d be
>> included under the recipient agent's name of the report.
>>
>> 2. If this is so, is this an OSS candidate?
>>
>> Thanks everyone.
>>
>> Raul Rivera
>>
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