Strange Problem - Work Item Visibility

[Jeffrey A. Rappaport]

David,
 
   Sounds like an Authorization problem, make sure the Functional
Users have enough Auth. to view that Tranx.
 
Jeffrey A. Rappaport
Business Workflow, LLC
Voice:(732)355-0123
Fax:  (509)757-4144
Email:Jeff at Business-Workflow.com
Web:  www.Business-Workflow.com
 
 
Quoting "Laloire, Renaud" <Renaud.Laloire at solvay.com>:
 
> Hi David,
>    I had a similar problem.
>
> I think that it's because you have assign the five agents for only
> developers client (ex:040). Edit your workflow with your functional
> consultants client connection (ex:030) and add all five agents to
> your
> workflow (and to your specific tasks).
>
> If I'm right, you will see that with your functional consultants
> client
> connection, no agents are assigned.
>
> Please, give me back news.
>
> Renaud LALOIRE
> 5, Place du Beau-Site
> 1330 Rixensart
> BELGIUM
> Renaud.laloire at solvay.com
>
>
>
> -----Original Message-----
>> From: Bibby, David [mailto:david.bibby at Linklaters.com
> <mailto:david.bibby at Linklaters.com> ]
> Sent: mercredi 5 mai 2004 14:21
> To: SAP-WUG at MITVMA.MIT.EDU
> Subject: Strange Problem - Work Item Visibility
>
>
> Hi All,
> We are on CRM 3.1 and have a workflow with a dialog step in it.
> This dialog
> step has a role assigned to it in the workflow.
>
> When the workflow starts and reaches this dialog step, if I look in
> the WF
> Log in SWI1 and click the agents button for that step, it lists the
> 5 agents
> who should have received the work item. However only 2 of the 5 can
> see the
> work item in their WF Inbox. The WI is not reserved. If I check
> SWI5 for one
> of the users who can't see the work item, that work item is not
> listed in
> their To Be Processed list.
>
> I'm not sure this is relevant but the two who can see the work item
> are
> developers and the other 3 are functional consultants. Not sure if
> authorisations go down to this kind of level.
>
> Has anyone come across this before ?
> Many Thanks
> David
>
>
>
> ________________________________________________
> This message is confidential. It may also be privileged or
> otherwise
> protected by work product immunity or other legal rules. If you
> have
> received it by mistake please let us know by reply and then delete
> it from
> your system; you should not copy the message or disclose its
> contents to
> anyone. All messages sent to and from Linklaters may be monitored
> to ensure
> compliance with internal policies and to protect  our business.
>
> Please refer to http://www.linklaters.com/regulation
> <http://www.linklaters.com/regulation>  for important information
> on the
> regulatory position of the firm.
>
---------------------------------------------------------------------------
> This e-mail is confidential.
> If you are not the addressee or an authorized recipient of this
> message,
> any distribution, copying, publication or use of this information
> for any
> purpose is prohibited.
> Please notify the sender immediately by e-mail and then delete this
> message.
>
> Ce message est confidentiel.
> Si vous n'etes pas le destinataire designe de ce message ou une
> personne
> autorisee a l'utiliser, toute distribution, copie, publication ou
> usage a
> quelques fins que ce soit des informations contenues dans ce
> message sont
> interdits.
> Merci d'informer immediatement l'expediteur par messagerie
> electronique et
> d'ensuite detruire ce message.
>
---------------------------------------------------------------------------
>