Strange Problem - Work Item Visibility

[Bibby, David]

Renaud,
Thanks for your reply.
We were all using the same client.
However we had deleted all users from the role, re-added them and run
SWU_OBUF which seems to have solved the problem.
Many Thanks
David
 
-----Original Message-----
From: SAP Workflow [mailto:Owner-SAP-WUG at MITVMA.MIT.EDU]
Sent: 05 May 2004 14:05
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Re: Strange Problem - Work Item Visibility
 
 
Hi David,
   I had a similar problem.
 
I think that it's because you have assign the five agents for only
developers client (ex:040). Edit your workflow with your functional
consultants client connection (ex:030) and add all five agents to your
workflow (and to your specific tasks).
 
If I'm right, you will see that with your functional consultants client
connection, no agents are assigned.
 
Please, give me back news.
 
Renaud LALOIRE
5, Place du Beau-Site
1330 Rixensart
BELGIUM
Renaud.laloire at solvay.com
 
 
 
-----Original Message-----
From: Bibby, David [mailto:david.bibby at Linklaters.com
<mailto:david.bibby at Linklaters.com> ]
Sent: mercredi 5 mai 2004 14:21
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Strange Problem - Work Item Visibility
 
 
Hi All,
We are on CRM 3.1 and have a workflow with a dialog step in it. This dialog
step has a role assigned to it in the workflow.
 
When the workflow starts and reaches this dialog step, if I look in the WF
Log in SWI1 and click the agents button for that step, it lists the 5 agents
who should have received the work item. However only 2 of the 5 can see the
work item in their WF Inbox. The WI is not reserved. If I check SWI5 for one
of the users who can't see the work item, that work item is not listed in
their To Be Processed list.
 
I'm not sure this is relevant but the two who can see the work item are
developers and the other 3 are functional consultants. Not sure if
authorisations go down to this kind of level.
 
Has anyone come across this before ?
Many Thanks
David
 
 
 
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