Strange Problem - Work Item Visibility

[Bibby, David]

Hi All,
We are on CRM 3.1 and have a workflow with a dialog step in it.
This dialog step has a role assigned to it in the workflow.
 
When the workflow starts and reaches this dialog step, if I look in the WF
Log in SWI1 and click the agents button for that step, it lists the 5 agents
who should have received the work item.
However only 2 of the 5 can see the work item in their WF Inbox. The WI is
not reserved.
If I check SWI5 for one of the users who can't see the work item, that work
item is not listed in their To Be Processed list.
 
I'm not sure this is relevant but the two who can see the work item are
developers and the other 3 are functional consultants. Not sure if
authorisations go down to this kind of level.
 
Has anyone come across this before ?
Many Thanks
David
 
 
 
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