Question - Why would one agent behave differently?

[Sheldon Oxenberg]

A good practice to prevent future notifications to everyone's inbox is =
to
configure all Tasks with a Default Agent (in the Tab - Default role), =
which
could be assigned to the Workflow Administrator.  Then if agent =
determination
does not produce ANY selected agents, the work item will be delivered to =
the
Default Agent's inbox.
 
Regards,
Sheldon
 
-----Original Message-----
From: Becker, Stephan [mailto:stephan_becker.ext at siemens.com]
Sent: Monday, March 15, 2004 11:41 AM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Re: Question - Why would one agent behave differently?
 
 
If a workflow ends up in all inboxes, this means the task is a general =
task
and the agent determination did not produce ANY selected agents. You =
should
look at how the agent determination is done, the error will be there.
Stephan
 
-----Mensaje original-----
De: Perry Stambler [mailto:Perry.Stambler at hollister.com]
Enviado el: 15 March 2004 17:36
Para: SAP-WUG at MITVMA.MIT.EDU
Asunto: Re: Question - Why would one agent behave differently?
 
Rick,
      The user IS active, and the position is not open.  Within this =
same
workflow I have 4 agents, 3 are working OK, one is not.  No changes have
been made to the Org Unit, and all worked fine up to recently.  I have
checked for LCP loads, OSS notes applied (other areas), etc..  Any other
suggestions?
 
 
 
 
 
                      Rick Sample
                      <Rick.Sample at gbe.co        To:
SAP-WUG at MITVMA.MIT.EDU
                      m>                         cc:
                      Sent by: SAP               Subject:  Re: Question =
-
Why would one agent behave differently?
                      Workflow
                      <Owner-SAP-WUG at MITV
                      MA.MIT.EDU>
 
 
                      03/15/2004 10:22 AM
                      Please respond to
                      SAP Workflow Users'
                      Group
 
 
 
 
 
 
How are you resolving the agent?
 
Possible causes:
 
- User is not active. i.e. terminated, retired, delimited, etc.
(Your role should have figured that out already before attempting to =
route)
- Two positions managing the same org.
Which on to send to?
- If resolving by position, is user assigned to that position and is the
position open.
 
 
 
 
 
 
>>> Perry.Stambler at hollister.com 3.15.2004 10:00:45 AM >>>
Hi fellow workflow makers
      I've got a perplexing problem.  All of my QM Notifications =
workflows
are behaving correctly EXCEPT for one agent.  This agent's notifications
are showing up in everyone's in box.  This started about a week ago, out =
of
the blue, this agent has not had any change for 2+ years. I have double
checked the Org. assignments, and task activations.  This agent has not =
had
any profile changes either (I had this users security profile reloaded
too).   If anyone could let point me to possible areas to look in I =
would
appreciate it.
 
Thanks,
 
 
Perry Stambler
Hollister Inc.
847-680-2804
 
 
 
 
 
-------------------------------------------------------------------------=
---
-------------------------------------------------------------------------=
---
------------
 
 
Confidentiality Statement
This communication (including any attachments) is intended solely for =
the
addressee(s) named above and may contain confidential, proprietary or
legally privileged information.  Unauthorized use, disclosure, copying =
or
printing is prohibited. If you have received this communication in =
error,
please notify the sender immediately by replying to this communication =
and
then delete the original communication and destroy any copies or =
printouts
thereof.
 
-------------------------------------------------------------------------=
---
-------------------------------------------------------------------------=
---
------------
 
 
 
 
 
 
 
-------------------------------------------------------------------------=
---
-------------------------------------------------------------------------=
---
------------
 
 Confidentiality Statement
 This communication (including any attachments) is intended solely for =
the
 addressee(s) named above and may contain confidential, proprietary or
 legally privileged information.  Unauthorized use, disclosure, copying =
or
 printing is prohibited. If you have received this communication in =
error,
 please notify the sender immediately by replying to this communication =
and
 then delete the original communication and destroy any copies or =
printouts
 thereof.
 
-------------------------------------------------------------------------=
---
-------------------------------------------------------------------------=
---
------------