Question - Why would one agent behave differently?

[Rick Sample]

How are you resolving the agent? 
 
Possible causes:
 
- User is not active. i.e. terminated, retired, delimited, etc. 
(Your role should have figured that out already before attempting to route)
- Two positions managing the same org. 
Which on to send to?
- If resolving by position, is user assigned to that position and is the position open.
 
 
 
 
 
 
>>> Perry.Stambler at hollister.com 3.15.2004 10:00:45 AM >>>
Hi fellow workflow makers
      I've got a perplexing problem.  All of my QM Notifications workflows
are behaving correctly EXCEPT for one agent.  This agent's notifications
are showing up in everyone's in box.  This started about a week ago, out of
the blue, this agent has not had any change for 2+ years. I have double
checked the Org. assignments, and task activations.  This agent has not had
any profile changes either (I had this users security profile reloaded
too).   If anyone could let point me to possible areas to look in I would
appreciate it.
 
Thanks,
 
 
Perry Stambler
Hollister Inc.
847-680-2804
 
 
 
 
 
--------------------------------------------------------------------------------------------------------------------------------------------------------------------
 
Confidentiality Statement
This communication (including any attachments) is intended solely for the
addressee(s) named above and may contain confidential, proprietary or
legally privileged information.  Unauthorized use, disclosure, copying or
printing is prohibited. If you have received this communication in error,
please notify the sender immediately by replying to this communication and
then delete the original communication and destroy any copies or printouts
thereof.
--------------------------------------------------------------------------------------------------------------------------------------------------------------------