Workflow Inbox Count

[Michael Pokraka]

Hi Monique,
A few ideas:
- is there (or can you add) a unique identifier to PO's for this pgrp, ad=
n
count those?
- Count change documets incolving that pgrp for a given date
- Add a dummy workflow step which you can report on
- (zooming out onto the bigger picture) "Our purchasing group does not us=
e
the workflow inbox to release PO's because there are so many PO's in thei=
r
inbox.". Why, oh why????? How about routing based on a vendor
responsibility? Or dropping the dialog step completely (see point 3)?
 
HTH
Cheers
Mike
 
Stephens, Monique S L wrote:
> Our Purchasing Department would like to get a count of how many PO's
> come into their workflow inbox on a given day.  All PO's are identified
> with a generic purchasing group and all PO's are routed to the
> Purchasing work center which currently has 13 people.  Once the actual
> purchasing agent processes the PO, they will change the purchasing
> group.
>
> I have used SWI5 and we created another copy of the t-code for the user=
s
> to use.  But, that does not work in all circumstances and it takes a
> long time to run.  Our purchasing group does not use the workflow inbox
> to release PO's because there are so many PO's in their inbox.  The
> group uses ME28 and each buyer has a special variant to pull up only
> their PO's based on the vendor.
>
> I guess we will have to wait until after we upgrade to 4.7 on July 6th
> and get with one of our programmers to see what can be done.
>
> Monique Stephens
>
>
> -----Original Message-----
>> From: Dart, Jocelyn [mailto:jocelyn.dart at sap.com]
> Sent: Tuesday, June 22, 2004 10:55 PM
> To: SAP-WUG at MITVMA.MIT.EDU
> Subject: Re: Workflow Inbox Count
>
> Susan,
> SWWWIHEAD is only updated once the agent has executed the work item.
> As stated previously in this trail, agent assignments are fluid up unti=
l
> the time the task is completed.
> Also you should always assume that prior to the task being completed,
> multiple agents may be assigned to the task at any one time. And that's
> before we get to substitution.
>
> This is why it's usually better to take the user to a nice workflow
> summary log (such as those provided by generic object services) and
> educate them on how workflows work, rather than try to create complex
> reports that can only approximate what is really happening.
>
> Monique, it might be helpful to talk to your users about why they want
> this information and what their concerns are, and then think outside th=
e
> square a little.
>
> Remember SWI5 can do a workload analysis by date that will at least sho=
w
> how much is being processed, or to be processed by a particular user.
> And there is also a WAPI that counts the work items currently in a
> user's inbox.
>
> Jocelyn
>
> -----Original Message-----
>> From: SAP Workflow [mailto:Owner-SAP-WUG at MITVMA.MIT.EDU] On Behalf Of
> Kunkel, Susan
> Sent: Wednesday,23 June 2004 7:07 AM
> To: SAP-WUG at MITVMA.MIT.EDU
> Subject: Re: Workflow Inbox Count
>
>
> Monique, Mike et al,
>
> I'm a new workflow admin and had a similar request from one of my
> customers.
> Unfortunately, the AGENT field in SWWWIHEAD sometimes contains the
> agent's name and sometimes it doesn't. But when I drill into the detail
> of the specific task of a workflow I see the agent name. I haven't
> determined why the field in SWWWIHEAD isn't getting updated and which
> table contains the REAL agent data...
>
> Susan Kunkel
> Technical Development Lead
>  and Workflow Administrator
> City of Tacoma
> 1551 Market St
> Tacoma, WA 98402
> (253) 382-2643
>
> -----Original Message-----
>> From: SAP Workflow [mailto:Owner-SAP-WUG at MITVMA.MIT.EDU] On Behalf Of
> Michael Pokraka
> Sent: Monday, June 21, 2004 6:28 AM
> To: SAP-WUG at MITVMA.MIT.EDU
> Subject: Re: Workflow Inbox Count
>
>
> Hi Monique,
> So that leaves two options: Evaluate SWWWIHEAD for the particular
> workflow and check against the objects to see which workf centre it is
> assigned to.
> Alternatively, could you eveluate it from the business side? i.e.
> Purchase Req's for a purchasing group on a particular day?
>
> Cheers
> Mike
>
> Stephens, Monique S L wrote:
>> Thanks for the response.
>>
>> Actually, the users that are most interested in this count are those
>> in a work center (our Purchasing department).  Therefore, some of the
>> issues you mentioned below would not apply.  These users will want to
>> know how many documents arrived in the work center on a particular day
>
>> even if they also happened to be released on that day.
>>
>> Monique Stephens
>>
>>
>> ________________________________
>>
>>> From: Michael Pokraka [mailto:workflow at quirky.me.uk]
>> Sent: Mon 6/21/2004 5:24 AM
>> To: SAP-WUG at MITVMA.MIT.EDU
>> Subject: Re: Workflow Inbox Count
>>
>>
>>
>> Hi Monique,
>> The short answer: No.
>> The slightly longer version: This isn't as simple as it sounds since
>> agent assignments are fluid, nothing really goes "to someone's inbox".
>> Instead, someone's inbox provides a view of workitems which one could
>> possibly execute. I'm afraid you're stuck with writing your own, but
>> there are still a number of issues.
>> What about forwarded items? Do they count for both people? A user gets
>
>> a workitem, but someone else executes it - does that count? Yes, it
>> did 'arrive in her inbox', but... Oh, and what about substitution?
>> Someone
> could
>> substitute for someone in a different work centre and then it really
>> gets messy. Agents are evaluated at runtime, and the work centre can
> subsequently
>> change too...
>> I think you can see why there is no 'standard report' in SAP for this.
>> An idea might be a custom report on the underlying data instead.
>>
>> Cheers
>> Mike
>>
>> Stephens, Monique S L wrote:
>>> I sent the message below to the group but no one responded yet.
>>>
>>> I need to know if there is a transaction code, report, or table that
>>> will give me the following data:
>>>
>>> Count of documents that have come into a particular user's or work
>>> center's workflow inbox on a particular date even if the document has
>
>>> already been released by that user or work center.
>>>
>>> For example, I can run SWI5 to get a current list of documents.  But,
>
>>> if some documents arrived today and were released today, they would
>>> not be on the list.  The workplace workflow inbox has a column for
>>> creation date (date document arrived in that particular workflow
>>> inbox) but it does not allow you the ability to subtotal by date and
>>> it will only show current documents (not those already released).
>>>
>>> Monique Stephens
>>>
>>>
>>> ________________________________
>>>
>>>> From: Stephens, Monique S L
>>> Sent: Friday, June 04, 2004 4:34 PM
>>> To: SAP-WUG at LISTSERV.MIT.EDU
>>> Subject: Workflow Inbox Count
>>>
>>>
>>> Is there a standard report or transaction code that can be run in 4.7
>
>>> that will allow a user to determine how many documents have come into
>
>>> their inbox on a particular day even if they have already been
>>> released? I was hoping that workplace would allow a subtotal by the
>>> creation date column.  But, I have been unable to change that column
>>> other than sorting it by date.
>>>
>>> Monique Stephens
>>>
>>> SAP Analyst
>>>
>>> Baylor College of Medicine
>>>
>>> 713-798-1349
>>>
>>> 713-798-1326 (FAX)
>>>
>>>
>>>
>>>
>>>
>>>
>>
>>
>
>