Workflow Inbox Count

[Kunkel, Susan]

Monique, Mike et al,
 
I'm a new workflow admin and had a similar request from one of my customers.
Unfortunately, the AGENT field in SWWWIHEAD sometimes contains the agent's
name and sometimes it doesn't. But when I drill into the detail of the
specific task of a workflow I see the agent name. I haven't determined why
the field in SWWWIHEAD isn't getting updated and which table contains the
REAL agent data...
 
Susan Kunkel
Technical Development Lead
 and Workflow Administrator
City of Tacoma
1551 Market St
Tacoma, WA 98402
(253) 382-2643
 
-----Original Message-----
From: SAP Workflow [mailto:Owner-SAP-WUG at MITVMA.MIT.EDU] On Behalf Of
Michael Pokraka
Sent: Monday, June 21, 2004 6:28 AM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Re: Workflow Inbox Count
 
 
Hi Monique,
So that leaves two options: Evaluate SWWWIHEAD for the particular workflow
and check against the objects to see which workf centre it is assigned to.
Alternatively, could you eveluate it from the business side? i.e. Purchase
Req's for a purchasing group on a particular day?
 
Cheers
Mike
 
Stephens, Monique S L wrote:
> Thanks for the response.
>
> Actually, the users that are most interested in this count are those
> in a work center (our Purchasing department).  Therefore, some of the
> issues you mentioned below would not apply.  These users will want to
> know how many documents arrived in the work center on a particular day
> even if they also happened to be released on that day.
>
> Monique Stephens
>
>
> ________________________________
>
>> From: Michael Pokraka [mailto:workflow at quirky.me.uk]
> Sent: Mon 6/21/2004 5:24 AM
> To: SAP-WUG at MITVMA.MIT.EDU
> Subject: Re: Workflow Inbox Count
>
>
>
> Hi Monique,
> The short answer: No.
> The slightly longer version: This isn't as simple as it sounds since
> agent assignments are fluid, nothing really goes "to someone's inbox".
> Instead, someone's inbox provides a view of workitems which one could
> possibly execute. I'm afraid you're stuck with writing your own, but
> there are still a number of issues.
> What about forwarded items? Do they count for both people? A user gets a
> workitem, but someone else executes it - does that count? Yes, it did
> 'arrive in her inbox', but... Oh, and what about substitution? Someone
could
> substitute for someone in a different work centre and then it really gets
> messy. Agents are evaluated at runtime, and the work centre can
subsequently
> change too...
> I think you can see why there is no 'standard report' in SAP for this.
> An idea might be a custom report on the underlying data instead.
>
> Cheers
> Mike
>
> Stephens, Monique S L wrote:
>> I sent the message below to the group but no one responded yet.
>>
>> I need to know if there is a transaction code, report, or table that
>> will give me the following data:
>>
>> Count of documents that have come into a particular user's or work
>> center's workflow inbox on a particular date even if the document has
>> already been released by that user or work center.
>>
>> For example, I can run SWI5 to get a current list of documents.  But,
>> if some documents arrived today and were released today, they would
>> not be on the list.  The workplace workflow inbox has a column for
>> creation date (date document arrived in that particular workflow
>> inbox) but it does not allow you the ability to subtotal by date and
>> it will only show current documents (not those already released).
>>
>> Monique Stephens
>>
>>
>> ________________________________
>>
>>> From: Stephens, Monique S L
>> Sent: Friday, June 04, 2004 4:34 PM
>> To: SAP-WUG at LISTSERV.MIT.EDU
>> Subject: Workflow Inbox Count
>>
>>
>> Is there a standard report or transaction code that can be run in 4.7
>> that will allow a user to determine how many documents have come into
>> their inbox on a particular day even if they have already been
>> released? I was hoping that workplace would allow a subtotal by the
>> creation date column.  But, I have been unable to change that column
>> other than sorting it by date.
>>
>> Monique Stephens
>>
>> SAP Analyst
>>
>> Baylor College of Medicine
>>
>> 713-798-1349
>>
>> 713-798-1326 (FAX)
>>
>>
>>
>>
>>
>>
>
>