WF Substitution: Missing substitutes

[Dart, Jocelyn]

Andy, Have you checked for excluded agents? If they are excluded agents they will not see the work item even if they are a substitute.
Jocelyn
 
-----Original Message-----
From: SAP Workflow [mailto:Owner-SAP-WUG at MITVMA.MIT.EDU] On Behalf Of [Andy Catherall]
Sent: Friday,23 July 2004 12:32 AM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: WF Substitution: Missing substitutes
 
 
Hi all,
 
 
I've got  a problem with a couple of users who cannot see each other when
they set up substitutes between each other. What I mean is this:
 
User 1 has maintained User 2 as a substitute for her Position.
User 2 has maintained User 1 as a substitute for *her* Position
 
When User 1 attempts to adopt the substitution that User 2 set up, the
dialog box shows the position title with a "+" next to it. Expand this, and
a light green box (representing the 'Person' object) is shown below.
However, there is no name in this box. If the check box to the side of the
position is selected, and then the dialog box closed, nothing happens. No
substitution is adopted.
 
The same is true if you swap 'User 1' and 'User 2' in the statement above.
 
In the maintenance views, the substitutions were maintained by 'User' and
the data appears correct. The users seemed to believe that they could
'Activate' the substitutions ok, but I am starting to think I need to
confirm this further.
 
I have had the users set me up as substitutes for them, and I can see their
'Person' entries with no trouble. If they set each other up as Personal
substitutes, this works (though, in this case, the 'User' is shown rather
than the 'Person').  I have set them up to substitute for my position,
though I am NOT set up as a Person in the Org Structure, so the dialog box
represents me as a User under the Position - perhaps this is a 'Person'
issue...
 
>From the backend, I can see the substitution relationship (A210) for the
positions in transaction PP13 or table HRP1001. This shows the correct user
resolution. In PPOSE, I can see that the Position resolves to a Person
correctly.
 
I have looked for an authorisation issue, but have not had any success
here.  SU53 is blank.
 
The users are using GUI 620 Final Release (for windows). The system is 46C
R/3.
 
Anyone got any ideas?
 
Thanks
Andy Catherall
 
 
 
 
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