What are Work Queues?

[Patrick D Green]

A couple things you may want to look for Mike,
 
- Make sure same agents assigned to WS00000025 are assigned to task
TS16600005.  Otherwise, error correction task may be agent-less & unrouted.
Would
   probably be helpful if the latter task were included in TG 20000008
 
- A not frequent, but recurring error we've seen is that a user will create
a worklist & initiate a mass change, but will have one of the assets in the
list open for edit
   in another session.  In that situation, the workflow will fail, but no
indication of the problem can be found in the workflow log.  When one
displays the worklist in
   transaction AR30 however, this - and any other problems with individual
assets - are usually flagged pretty clearly.
 
Beyond that, the standard wf reports SWI1, SWI5 & so on should tell you who
started what, when, and allow you to pull up the log with technical
details.
 
Good Luck,
-- Patrick.
 
 
 
                      Michael Pokraka
                      <workflow at quirky.me        To:       SAP-WUG at MITVMA.MIT.EDU
                      .uk>                       cc:
                      Sent by: SAP               Subject:  Re: What are Work Queues?
                      Workflow
                      <Owner-SAP-WUG at MITV
                      MA.MIT.EDU>
 
 
                      01/28/2004 09:14 AM
                      Please respond to
                      "SAP Workflow
                      Users' Group"
 
 
 
 
 
Thanks Phil and Patrick,
That was pretty much the starting point we needed! The menu path is a
little obscure, but now I've at least found the object type behind it - it
is mass retirement. Now to find who set this up and why it's gone wrong on
one item <grumble>...
Though one small question: Phil, you say "...can be accessed.. but not
from the workplace, or from a coupled workitem type "W" that behaves like
any other workflow.". So how exactly is this accessed?
Cheers
Mike
 
Oh, P.S. Apologies to the list for any duplicate posts, some tweaking on
my mail server went a little bit pear-shaped, causing a To: address to
duplicate into the CC. field as well as a few other oopses. I blame
spammers who made me do it in the first place.
 
Patrick D Green wrote:
> Mike,
>
> If you need to have a look at individual worklists / queues to see why
> they
> failed, transaction AR30 may be of some use to you.   As Phil suggests,
> AM_AI is the object type for an asset list associated with the Asset mass
> change/retirement/transfer workflow.
>
> Cheers,
> -- Patrick.
>
>                       "Kisloff, Philip B"
>                       <Philip.Kisloff at astra        To:
> SAP-WUG at MITVMA.MIT.EDU
>                       zeneca.com>                  cc:
>                       Sent by: SAP Workflow        Subject:  Re: What are
> Work Queues?
>                       <Owner-SAP-WUG at MITVMA
>                       .MIT.EDU>
>
                        01/28/2004 06:51 AM
>                       Please respond to
>                       "SAP Workflow Users'
>                       Group"
> Hi Mike,
>
> Work queues are used to bundle up tasks into one workitem type "A". This
> workitem can be accessed independently but not from the workplace, or
from
> a
> coupled workitem type "W" that behaves like any other workflow. The
> workqueue is useful for when you want to mass process exactly the same
> object the same way in a workflow, but each object has a unique instance.
> Mass retirements of assets is one example.
>
> To display the workqueue, from the technical display, use menu path Goto
>
> Type specific data.
>
> Regards
>
> Phil
>
> -----Original Message-----
>> From: Michael Pokraka [mailto:workflow at quirky.me.uk]
> Sent: 28 January 2004 11:48
> To: SAP-WUG at MITVMA.MIT.EDU
> Subject: What are Work Queues?
>
> Greetings,
> Could someone be so kind as to enlighten me what a work queue is and
where
> it may be used?
>
> The SAP docs mention:
> "List of objects that are to be processed once and together within a
> specified period." - which is a bit generic.
>
> They also state:
> "Work queue work items are not displayed in the Business Workplace."
> as well as
> "Work queue work items are displayed in the Business Workplace."
> ....which now has me thoroughly confused.
>
> A wee bit of background: Something has been configured in the past 6
> months that activated some work queues today which have started to error
> with no useful message and no object key. On a long shot, is anyone
> familiar with Object Type AM_AI? This is the one that's failing, seems to
> be part of Asset Management (4.7 IS Retail system).
>
> Cheers
> Mike