Can all standard SAPMAILS be shown as workitems in SBWP?

[Dart, Jocelyn]

Hi Sunni,
There are some iviews related to showing mail inbox lists.  It would
still give you two different lists with two iviews but worth investigating
as a better alternative than SBWP or even BWSP. I believe some new iviews have
been added with EP6.0 around this area so check iviewstudio.com for the latest info.
 
I guess the other question is whether they need SAPmails at all - many customers
use Outlook, Lotus, etc.  in which case the best option is to use transaction SO16 to
send all mails straight to their normal email outbox.  The portal also has some
iviews for viewing groupware inboxes.
 
Last alternative is to create a custom version of BWSP - the web inbox - that
hides everything except the mail view. This is similarly to what has been done in SRM.
 
Jocelyn.
 
-----Original Message-----
From: SAP Workflow [mailto:Owner-SAP-WUG at MITVMA.MIT.EDU] On Behalf Of Sunni sunni
Sent: Thursday,15 January 2004 9:03 PM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Re: Can all standard SAPMAILS be shown as workitems in SBWP?
 
 
Jocelyn, Kjetil
 
Thanks for your replies.  I told the client the same.  The client is using
the Enterprise Portal which has a standard iview for viewing workitems but
nothing for viewing SAPmails.  To view SAPmails they have to click on an
'e'-view of SBWP and then look there, which they don't like doing.  Thats
why they wanted SAPmails shown in the iview for workflow workitems. Hence
the request.
 
It is possible to generate sapmails from workitems with some config (as when
linking workitems to an email client), so that's why I optimistically
thought there may just be something available the other way around.
 
Cheers
Sunni
 
 
>From: Kjetil Kilhavn <kjetilk at statoil.com>
>Reply-To: SAP Workflow Users' Group <SAP-WUG at MITVMA.MIT.EDU>
>To: SAP-WUG at MITVMA.MIT.EDU
>Subject: Re: Can all standard SAPMAILS be shown as workitems in SBWP?
>Date: Wed, 14 Jan 2004 09:10:09 +0100
>
>Suggested alternative: reject the request
>Alternative alternative: estimate development cost to 2.500 hours
>
>It wouldn't surprise me if you got the request exactly as you wrote it.
>Neither would it surprise me if what they really want is one inbox showing
>both e-mail messages and work items. Trying to show that they have a grasp
>(which they probably don't) they instead specify that they want to see the
>e-mail messages as work items. Thus they score one point on their
>"buzz-word usage" scorecards.
>
><xml scheme="depressed">
><sigh>If non-technical people could just realise that a good *functional*
>description is ten times better than an incomplete technical description
>which mostly consists of last year's buzz-words, misunderstandings and
>incorrect use of terms</sigh>.
></xml>
>
>It is possible to have an inbox showing e-mails and workitems mixed
>together, as e.g. the work item text and the e-mail subject contain the
>+same; information. However, work item display and e-mail preview are two
>different cups of tea, so once you get past the "message list" things get a
>bit more advanced. A fancy inbox viewer with plugins for different types of
>previews would do the trick, just like a file browser can display thumbnail
>previews of PDF-files (Linux with e.g. KDE, not in stupid Windows), JPEGs
>and other file types by using plugins to handle different types.
>--
>Kjetil Kilhavn
>
>
>
>
>
>                     "Dart, Jocelyn"
>                     <jocelyn.dart at sap.co        To:
>SAP-WUG at MITVMA.MIT.EDU
>                     m>                          cc:     (bcc: Kjetil
>Kilhavn)
>                     Sent by: SAP                Subject:     Re: Can all
>standard SAPMAILS be shown as workitems in SBWP?
>                     Workflow
>                     <Owner-SAP-WUG at MITVM
>                     A.MIT.EDU>
>
>
>                     14.01.2004 04:19
>                     Please respond to
>                     "SAP Workflow Users'
>                     Group"
>
>
>
>
>
>
>Sunni,
>No.  This is not possible.
>
>A workitem is more than a mail.
>
>Mails and work items are in separate inbox lists.
>
>Workitems cannot be displayed as mails - what actually happens is that a
>mail is built
>based on the texts in the work item - the work item itself still exists in
>the workflow inbox.
>
>Why do you need this?  What are you trying to do? We may be able to suggest
>alternatives.
>
>Jocelyn.
>
>-----Original Message-----
>From: SAP Workflow [mailto:Owner-SAP-WUG at MITVMA.MIT.EDU] On Behalf Of Sunni
>sunni
>Sent: Tuesday,13 January 2004 9:15 PM
>To: SAP-WUG at MITVMA.MIT.EDU
>Subject: Can all standard SAPMAILS be shown as workitems in SBWP?
>
>
>Hi all
>
>I have a request to show all standard Sap Mails generated in the system to
>be displayed as workitems
>is this possible???
>
>(I know you can do it the other way around.)
>
>Thanks
>Sunni
>
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