Automatic forwarding (for RSWUWFML) cannot be established when a user has email address maintained

[Dywan, Abby]

Hi workflow experts -=20
 
I'm in a bit of a pickle as we have go-live coming up extremely quickly =
and encountered this issue just yesterday.
We are using program RSWUWFML to send email notification of new work
items for workflow to the users' external email addresses. This report
requires automatic forwarding to be set up for each user to recieve
these notifications.
 
The problem occurs when we try to set up automatic forwarding through
the SAP Business Workplace (Private office settings in SBWP or SO12). =
When an email address is
maintained in the user id the user is not permitted to use that same
address for automatic forwarding. So they can't forward notifications of =
their work items to themselves.  Sometimes we can click through the
error messages and establish it anyway, but sometimes we can't.
 
When we enter automatic forwarding information through SO36, we can set
it up just fine, whether or not the user id's email address is
maintained. However, we want the users to be able to set up / turn off
their automatic forwarding as desired, and would prefer not to have to
give them access to SO36, nor train them to use SO36, as then they
could potentially play with other users' automatic forwarding as well.
 
Per the SAP Library, automatic forwarding is to be used when "you are
away on business, for example, and have access to the Internet. In this
case, you can send documents to a mailboxthat you can access at any
time from your note book or from any computer." It only makes sense
that the user would want to send their documents to their own emails.  =
But per SAP, the user should not be allowed to do so.
 
Has anyone else encountered this issue - and what steps have you taken =
to fix it?  Any advice would be greatly appreciated.
Thanks-
Abby  :)