CRM Rules

[Dart, Jocelyn]

Hi Kris,
There are some special evaluation paths in a EBP/CRM system.
Some of these include the CP level.
E.g. BP_US which goes from the business partner to the user via the contact person.
Some others are OO-S-CP1/2/3
 
Report RHWEGID0 is useful to find relevant evaluation paths in any system.
 
Must be a CRM problem as SWX_GET_MANAGER works fine for SRM - in our EEBP org plan both
relationship S-CP-US and S-US are set up automatically.
 
Suggest you put a query into OSS to ask the developers what eval paths you can safely
use.  Might also suggest to them that they extend SAP_TAGT to include the CP level.
Wouldn't hurt SRM and would make your life easier in CRM.
Regards,
Jocelyn
 
 
 
 
 
-----Original Message-----
From: SAP Workflow [mailto:Owner-SAP-WUG at MITVMA.MIT.EDU] On Behalf Of Kris WUG
Sent: Tuesday,17 February 2004 11:55 AM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Re: CRM Rules
 
 
Abby,
 
Thank you for the fast response. I really appreciate it.
Yes I agree, infact I implemented the same since our testing people were
waiting for it.
My rule is working after this special code what you mentioned.
 
But, I want to know if SAP has done any thing about this agent determination
fm RH_STRU_GET.
Which used to work fine in HR but not in CRM when we use SAP_TAGT as
evaluation path .
 
May be I am posing a wrong question. Because the above FM retrieves CP as an
agent when we pass position
but the workflow rule donot understand CP as an agent. It will not determine
the users from CP.
 
Can Workflow rule functionality in CRM understand "CP" as an agent ?
 
Regards,
Kris.
 
 
----- Original Message -----
From: "Dywan, Abby" <adywan at clarkstonconsulting.com>
To: <SAP-WUG at MITVMA.MIT.EDU>
Sent: Monday, February 16, 2004 5:34 PM
Subject: Re: CRM Rules
 
 
Hi Kris -
 
You're going to have better luck using a different function module:
RH_READ_INFTY.  Use this function module to get both from BP -> CP and CP ->
US.
 
You're going to read infotype 1001.  The eval path for CP -> BP is 'B207'
and for CP -> US 'B208'.  In my experience, your best results will be to
send either to a BP or a US, NOT a CP.
 
To get the manager, make sure you are passing in the CP (which has worked
for me) or the BP - the username won't work.
 
I do not know of any program to run to make sure that all the agent
determination modules work properly in CRM - but please keep in mind, the
org structure in CRM sits a little differently - a position is attached to a
business partner, and from the BP the personnel number and the userid are
attached at the same place.
 
In R/3, the position is attached to an employee, which attaches to a user
id.
 
Hope that helps -
Abby  :)
 
-----Original Message-----
From: SAP Workflow [mailto:Owner-SAP-WUG at MITVMA.MIT.EDU]On Behalf Of
Kris WUG
Sent: Monday, February 16, 2004 4:20 PM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: CRM Rules
 
 
Dear workflowers,
 
When I use RH_STRUC_GET function module to find agents by passing position
to the import parameters.
It is not determining the users/agents. It gives me a CP number as an agent
but workflow workitem donot understand the
CP object as an agent.  Also I tested the rule 168 to find the superior
manager. This rule is not working
either in CRM.  "I assume this is especially because Business Partners(BP)
are assigned to Position instead of users".
 
Here is the question.
Is there any program that we need to run to make sure all the SAP agent
determination function modules work properly in CRM?
 
I appreciate any of your help if you already encountered this issue.
 
 
Kris.