Trigger automatically a workflow whenever an email arrives

[Dart, Jocelyn]

Hi Mihai,
You need to implement interface IFRECEIVE in your business object.
Only business objects with this interface can be configured in transaction SO28.
The method "receive" then handles the incoming email.  Use standard
business object WI_MAILREC as an example.
 
You should also delegate CICSUPRT to your own business object to pick up your extensions and then only ever use
CICSUPRT in the workflows.
 
Regards,
Jocelyn
-----Original Message-----
From: SAP Workflow [mailto:Owner-SAP-WUG at MITVMA.MIT.EDU] On Behalf Of Olaru, Mihai
Sent: Thursday,5 February 2004 1:22 AM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Trigger automatically a workflow whenever an email arrives
 
 
Hi,
 
How could I achieve what is mentioned in subject ?
 
I've read an article on www.sapinsideronline.com, just what I was looking
for
 
"In this article, I'll look at a simple business scenario in which a
customer sends an e-mail enquiry. This triggers a workflow to ensure that
the e-mail is processed properly, quickly, and with a minimum of effort."
 
but it did not explain what I was most interested in :"The workflow ... can be
configured to trigger automatically whenever an e-mail arrives in the system
(Transaction SO28, SAP Office Customizing)."
 
I have done the following (I gathered by reading Sap Help this is the way to
configure the above) :
 
I created a subtype of CICSUPRT in order to start my own workflow.
 
My object type Z_ CICSUPRT was generated successfully but it is not shown
after I marked the 'SAP object instance'. and clicked on the button
'Detailed search'. (SO28).
I just wanted to insert a new row with 'Recipient' = info@<companyname>.com
and for 'New recipient' = Z_ CICSUPRT, object which would contain in the
program of the method Receive the number of my workflow
 
Any suggestions ?
 
Thank you,
 
Mihai OLARU
SAP CRM Junior Consultant
Business Management Solutions Department
SOFTWIN
Software & Services
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