Trigger automatically a workflow whenever an email arrives

[Mihai OLARU]

Hi,
 
How could I achieve what is mentioned in subject ?
 
I=92ve read an article on www.sapinsideronline.com, just what I was looki=
ng
for
 
=93In this article, I'll look at a simple business scenario in which a
customer sends an e-mail enquiry. This triggers a workflow to ensure that
the e-mail is processed properly, quickly, and with a minimum of effort.=94
 
but it did not explain what I was most interested in :=93The workflow =85=
 can be
configured to trigger automatically whenever an e-mail arrives in the sys=
tem
(Transaction SO28, SAP Office Customizing).=94
 
I have done the following (I gathered by reading Sap Help this is the way=
 to
configure the above) :
 
I created a subtype of CICSUPRT in order to start my own workflow.
 
My object type Z_ CICSUPRT was generated successfully but it is not shown
after I marked the =91SAP object instance=92. and clicked on the button
=91Detailed search=92. (SO28).
I just wanted to insert a new row with =91Recipient=92 =3D info@<companyn=
ame>.com
and for =91New recipient=92 =3D Z_ CICSUPRT, object which would contain i=
n the
program of the method Receive the number of my workflow
 
Any suggestions ?
 
Thank you,
 
Mihai OLARU
SAP CRM Junior Consultant
Business Management Solutions Department
SOFTWIN
Software & Services
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