workitems remain in Inbox after processing

[Melissa Yates]

This is an older note that I found in the archive and have an additional
issue with.......
 
A user scans several documents (thru iXOS) and processes the invoices
through their inbox which launches MIR7.  When they are returned to their
inbox, they are always required to refresh so that the processed scanned
document is removed.  If no refresh, the user would receive a message that
the document was already completed if they tried to input against an image
previously processed.  Since upgrading to 4.7 2, we may not receive the
message that a document was previously processed - we are able to input
multiple invoices against a scanned image.  We are on support pack
SAPKB62044 so the note below is applied.
Is my only alternative to put the wait step at the end of the method?  Not
sure that will go over well.......
 
~~~~~~~~~~~~~~~~~~~~~~~~~~
Melissa Yates
Utility Shared Services - IT
SAP Support
 
Office Phone:  585 771-4750
Cell Phone:  585 315-2134
Fax:  585  771-4777
 
NOTE NEW E-MAIL ADDRESS
E-Mail:  melissa.yates at energyeast.com
 
 
 
 
                      "Griffiths, Mark"
                      <mark.griffiths at sap        To:       SAP-WUG at MITVMA.MIT.EDU
                      .com>                      cc:
                      Sent by: SAP               Subject:  Re: workitems remain in Inbox after processing
                      Workflow
                      <Owner-SAP-WUG at MITV
                      MA.MIT.EDU>
 
 
                      10/26/2004 10:01 AM
                      Please respond to
                      SAP Workflow Users'
                      Group
 
 
 
 
 
 
On the subject of terminating events misbehaving check out note 724064 if
you on a WAS 620.
 
Regards,
 
Mark
 
SAP UK
 
-----Original Message-----
From: SAP Workflow [mailto:Owner-SAP-WUG at MITVMA.MIT.EDU] On Behalf Of
Michael Pokraka
Sent: 26 October 2004 09:07
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Re: workitems remain in Inbox after processing
 
 
Hi,
Same thing happening here. I am quite sure it's performance/synchronization
issues, put a 'wait up to 2 seconds' (or more) at the end of your method.
We
have these all over the show... <shudder> I know - bad bad bad, but there
is
no alternative.
The term event is raised, and the event processing happens via RFC (slower)
versus simply completing a method within the same dialog session (faster).
With a short delay the event is raised by the transaction and hopefully
finds it's receiver before the method ends. Thus the task is really dead by
the time the user is returned to their inbox.
Cheers
Mike
 
Corrin, Mat wrote:
> Hello All,
>
> We have exactly the same problem as the one described below by Paul.
>
> The user executes the workitem. This calls an asynchronous method (a call
to
> transaction FV60). The user enters the invoice details and saves the
> document. They are returned to the business workplace, but the workitem
> remains in the inbox - despite the fact that the terminating event has
been
> received and the workitem has a status of completed. In order to remove
the
> workitem from the inbox, the user must now do a refresh.
>
> I am certain that during the development phase this was not happening.
After
> entering the invoice and returning to the workplace, the workitem was no
> longer in the inbox.
>
> Any suggestions would be greatly appreciated.
>
> Thanks,
>
> Mat.
>
> -----Original Message-----
>> From: SAP Workflow [mailto:Owner-SAP-WUG at MITVMA.MIT.EDU]On Behalf Of
> toledo, joe
> Sent: 18 August 2004 18:01
> To: SAP-WUG at MITVMA.MIT.EDU
> Subject: Re: workitems remain in Inbox after processing
>
>
> Check to see if the workitem task needs a terminating event, and if so,
> check SM58 for failed rRFC calls.
>
> Hope this helps.
>
> -----Original Message-----
>> From: SAP Workflow [mailto:Owner-SAP-WUG at MITVMA.MIT.EDU] On Behalf Of
> Paul Vlasveld
> Sent: Wednesday, August 18, 2004 9:51 AM
> To: SAP-WUG at MITVMA.MIT.EDU
> Subject: workitems remain in Inbox after processing
>
>
> What causes workitems to remain in the Inbox after the items have
> already been processed?  We scan A/P invoices into IXOS and then assign
> the workitem to the appropriate workflow queue.  The A/P processor then
> processes the workitem and posts the invoice.  The image is then linked
> to the invoice. The workitem is supposed to immediately leave the inbox
> and show as completed in the outbox.  Until a couple of days ago this
> was happening correctly.  Now the completed workitem is still in the
> Inbox as if it is still in process.
>
> I would like some ideas as to what the cause(s) may be and possible
> solutions.
>
> Thanks
> Paul
>
>
>
>
>
>
>   <outbind://18/signature_files/image001.gif>
>
> Paul Vlasveld
>
> Sr. Business Systems Analyst
>
> Adobe Systems Incorporated
>
>
>
> (p) 408-536-6419
>
>
>
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