Delay in delivering workitems

[Kjetil Kilhavn]

>From past experience I would say that the probability that the user is
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wrong is far higher than the probability that the system screwed up
delivery, in particular if the technical workflow log does not indicate any
problems. Users are notorious liers - always be skeptical of them :-)
 
I have had users saying that they did not approve documents even when they
see logs with their user name - until they realize that if that is true the
only explanation is that they have told someone their password...
--
Kjetil Kilhavn
 
 
 
 
 
                    Spoolder Allan
                    <allan.spoolder at siem        To:     SAP-WUG at MITVMA.MIT.EDU
                    ens.com>                    cc:     (bcc: Kjetil Kilhavn)
                    Sent by: SAP                Subject:     Delay in delivering workitems
                    Workflow
                    <Owner-SAP-WUG at MITVM
                    A.MIT.EDU>
 
 
                    02.12.2004 21:35
                    Please respond to
                    "SAP Workflow Users'
                    Group"
 
 
 
 
 
 
Hi All,
 
I have a situation where a user complained that they did not receive a
certain workitem.
On investigating this I discovered that the workitem in question had been
reserved 1 day after creation, but the user claims that it was not in his
inbox on the day that it was actually created.
 
The scenario is as follows:
A quality notification is created, at which point my WF is triggered, and a
workitem (CHANGE Notification) is sent to a group of users.
 
In the meantime, I have managed to reproduce this problem on our
development system, but only one time.
In the WF log I couldn't see any problems. WF started.......agents
determined..........workitem status READY, but the workitem was not in my
inbox after a refresh.
I continued processing the Notification in QM02, and then the workitem
appeared in my inbox.
 
Is it possible that there can be delays in delivering workitems to agents?
 
Kind Regards,
Allan
 
 
 
 
 
 
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