flexible inbox view

Thu Apr 15 03:11:02 EDT 2004

I don't know the answer to your question, but are you sure you need to
rebuild a lot of standard inbox functionality? If you tell them that you
can create a solution
- with very flexible selection
- with extremely flexible sorting and display
- where they will have only display, execute and forward available
then maybe they will say that is OK, that is all we need for this purpose.

There are API functions available that shouldn't require too much work to
implement this, and once they are in the work item display they have some
additional standard functions available, such as adding attachments etc
(there is an API which makes it quite easy to give them the option of
adding an attachment directly from the ALV report as well).

PS: I suppose the reason they get a new task which is directly executed is
that this behaviour is designed into the workflow - thus it shouldn't
depend on your starting point for executing a work item.
--
Kjetil Kilhavn

|--------+---------------------------------->
|        |          Veerle De Smet          |
|        |          <veerle.desmet at sidmar.ar|
|        |          celor.com>              |
|        |          Sent by: SAP Workflow   |
|        |          <Owner-SAP-WUG at MITVMA.MI|
|        |          T.EDU>                  |
|        |                                  |
|        |                                  |
|        |          14.04.2004 14:37        |
|        |          Please respond to "SAP  |
|        |          Workflow Users' Group"  |
|        |                                  |
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  |                                                                                                           |
  |       To:     SAP-WUG at MITVMA.MIT.EDU                                                                      |
  |       cc:     (bcc: Kjetil Kilhavn)                                                                       |
  |       Subject:     Re: flexible inbox view                                                                |
  >-----------------------------------------------------------------------------------------------------------|

Thank you Kjetilk, for your sense of humor !!! I will surely tell them !

I also thought about developing a custom report but then the problem is
that you have to rebuilt a lot of standard INBOX functionalities too !!!
Of course, the users should be able to execute the workitems from within
the ALV grid.  This, I suppose , we will find how to do. But
we work a lot with userdecisions as main task for the approval, with the
options : display or change the document / document OK / document NOK. So
when they execute this userdecision and choose for display document, then
they get a new task, namely the display task (which is normally directly
executed). Will this also be the case when they execute the userdecision
from within the ALV grid ?

Veerle De Smet
SIDMAR N.V.
Tel. : +32 9 347 47 60
E-mail : veerle.desmet at sidmar.arcelor.com

kjetilk at statoil.com
Sent by: Owner-SAP-WUG at MITVMA.MIT.EDU
14/04/2004 13:26
Please respond to SAP-WUG

        To:     SAP-WUG at MITVMA.MIT.EDU
        cc:
        Subject:        Re: flexible inbox view

Tell them that this is of course possible, but it costs them an arm and
both legs - and their soul too.

Looks like your best option is a custom report with ALV Grid display.
--
Kjetil Kilhavn

|--------+---------------------------------->
|        |          Veerle De Smet          |
|        |          <veerle.desmet at sidmar.ar|
|        |          celor.com>              |
|        |          Sent by: SAP Workflow   |
|        |          <Owner-SAP-WUG at MITVMA.MI|
|        |          T.EDU>                  |
|        |                                  |
|        |                                  |
|        |          13.04.2004 15:11        |
|        |          Please respond to "SAP  |
|        |          Workflow Users' Group"  |
|        |                                  |
|--------+---------------------------------->

>
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  |                                    |
  |       To:     SAP-WUG at MITVMA.MIT.EDU   |
  |       cc:     (bcc: Kjetil Kilhavn)  |
  |       Subject:     flexible inbox view     |

>
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Hello,

we get complaints of our WF users about the non-flexibility of
showing/grouping the inbox tasks !! They are overwhelmed with messages and
do not find back the most urgent  or most critical or related tasks .... .
The fact is indeed that we have A LOT OF workflows;
- WFs for the validations of contracts (SD)
- WFs for the validation of orders (SD)
- WFs for the validation of scheduling agreements (SD)
- ....
In each of these WFs, there are several parties to validate. Moreover,
each party can change the SD document and hence we have to send back a
validation message to all the other parties ... . Moreover, we have a
validation workflow per sales document item while one sales document may
have several items and hence several WFs at the same time. So it is
obvious that the users want to see all related WFs one after the other ...
. Or want to see all WFs for a certain customer, or all WFs of sales
documents with a requested delvery date within x weeks, ..... . Or all WFs
already accepted by party X but not yet accepted by party Y, ....

I am aware of the possibility of using "dynamic columns" . In this way, we
can add additional info to the work item text and the user can define
sorting and filters on it. We use them of course already but this is
restricted to 6 columns. And yes, this is not enough for our users .... .

What they really want is some "very flexible way "  to select a part of
all their WF tasks based upon various selection options (additional info
of the WF object) and then sorted is some flexible way.

Does anybody has some good idea to help us ?

Kind regards,
Veerle.

Kind regards,

Veerle De Smet
SIDMAR N.V.
Tel. : +32 9 347 47 60
E-mail : veerle.desmet at sidmar.arcelor.com

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