Workflow in EBP - hanging on initiation

[Susan R. Keohan]

Greetings all,
 
We have a custom workflow for shopping cart approvals (BUS2121).  This workflow is started when a
user saves a shopping cart in EBP (version 3.5).  Sometimes, the workflow starts, and then goes into
  a wait state on the very first step.  Technically, the step is 'In Process'.  The object is in the
container and is instantiated.  After an undetermined amount of time, the workflow will progress.
But the technical workflow log does not indicate that this workflow was on hold for any period of
time.  So, we are at a loss as to
1) Why is the workflow 'stuck' on the initial step
2) Is this some kind of timing issue
3) Is the workflow log not being updated correctly
 
Our R3 system is 4.6c for what it's worth.
 
Any help would be appreciated!
Sue
--
Susan R. Keohan
SAP Workflow Developer
MIT Lincoln Laboratory
244 Wood Street
LI-200
Lexington, MA. 02420
781-981-3561
skeohan at mit.edu