Workitem error - workflow administrator is not notified

[Dart, Jocelyn]

Hi Carolyn,
Have you attended any of the workflow courses as yet? Specifically BC601 or BIT601?
A mail notifying the workflow administrator (as specified in transaction SWU3 or in the workflow header data) of the error is sent so that the workflow administrator can fix it.
Of course the work item in error still sits in the agent's inbox if that is where it was before the error.
Error work items are not redirected.
Regards,
        Jocelyn Dart
Consultant (SRM, EBP, Workflow)
and co-author of the book
"Practical Workflow for SAP"
SAP Australia
email: jocelyn.dart at sap.com
phone: +61 412 390 267
fax:   +61 2 9935 4880
 
 
 
 
-----Original Message-----
From: Carolyn Fuller [mailto:fuller at MIT.EDU]
Sent: Saturday,18 October 2003 6:23 AM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Workitem error - workflow administrator is not notified
 
 
Hi all,
 
We have a workitem that has an error status. It went back into the
initiator's inbox instead of the workflow administrator's inbox. I've
checked the workflow template header tab, "Responsibs." and the "System
administrator for workflow expression" is empty. Are there other ways
to override where workitems in error are routed?
 
---
Carolyn Fuller
Massachusetts Institute of Technology
Financial Systems Services
Senior Analyst/ Programmer
(617) 253-6213
http://fuller.mit.edu/