Highlights and underline texts do not work with SENDTASKDESCR IPTION method

[Lago, Daniel]

Hello Monica,
 
I have no much experience with WF but I think Mike is in the good way. The transaction where you can configure the mail is SCOT. There, you can look at SMTP node properties to check which formats are supported for outgoing mail. If only TXT is permitted, you can check the Conversion rules defined for your system to know the format your text is converted to.
 
-----Original Message-----
From: M Doe [mailto:monica_sap at hotmail.com]
Sent: viernes 21 de noviembre de 2003 4:27
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Re: Highlights and underline texts do not work with SENDTASKDESCRIPTION method
 
 
Oh- Thank you Mike for responding.
 
I was wondering that when my mail is sent to more than 500 group members and
with so many bright minds out there how come there was no response!
 
I have been calling the  SAP 'Basis' people at my company about this mail
setup but they don't know anything about it.  I have also spoken to the
"lotus programmer" and he claims this is not Lotus related.
 
I will try to find out where this setup is and if or when I find out I will
definitely post my results.
 
Thanks.
Monica.
 
 
>From: Michael Pokraka <workflow at quirky.me.uk>
>Reply-To: SAP Workflow Users' Group <SAP-WUG at MITVMA.MIT.EDU>
>To: SAP-WUG at MITVMA.MIT.EDU
>Subject: Re: Highlights and underline texts do not work with
>SENDTASKDESCRIPTION method
>Date: Wed, 19 Nov 2003 16:55:45 -0000
>
>Hi Monica,
>Most likely your mail is sent as plain text - without formatting. I can't
>remember where this is configured in SAP, but it's definitely part of the
>mail setup - not workflow. It could also be in the Notes/Exchange side. A
>simple way to tell is that Outlook by default shows plaintext messages in
>a courier font.
>Cheers
>Mike
>
>Somewhere in the mists of time M Doewrote:
> > Since I had not heard any response from the group I had written to SAP
>about
> > this.  SAP's response was that - "since in R/3 you can see the
>highlights and underline when you do a Print or Print Review from the
>task
> > description
> > screen then the problem is not in R/3 but in Lotus Notes".
> >
> > But it is not just Lotus Notes- none of this formatting is working in
>Outlook or any other internet address.  I believe that the in R/3 task
>description we are using SAPscript to do the highlighting and underline.
>Does that translation get lost when you are using the email step.
> >
> > Would appreciate any thoughts on this matter?
> >
> > Regards,
> > Monica
> >
> >
> >
> >
> >
> > Hi all,
> >
> > I have a step in my workflow where I am using SELFITEM and
> > SENDTASKDESCRIPTION and sending an email to an internet address.  I have
>the
> > message written in the "task description" tab and specified some text as
>highlighted and some underlined with the "character format" button on
>that screen.
> >
> > When I execute a print preview or a print right on the task the text
>does show up as highlighted and underlined. But when the agent receives
>an email
> > in their lotus inbox with that text neither the highlight nor the
>underline
> > shows up.  The text shows up without the underline and highlight.
> >
> > What am I missing.  Do I need to specify something somewhere?
> >
> > Thanks in advance for your help.
> >
> > Regards,
> > Monica
> >
> > _________________________________________________________________
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