Workload Analysis (SWI5) Vs WF Inbox Anomolies

[Sandra Cambell]

Nick,
 
We had a problem not long ago where a user was a possible agent but not
receiving any work items.  We were using the HR Org Chart for user
assignment but when this user was added to the system they forgot to create
Infotype 105 (communication), so the system couldn't match her employee
number (from the org chart) to her SAP logon id (for the mailbox).
 
Regards
Sandra Campbell
 
 
 
 
 
                      Kjetil Kilhavn
                      <kjetilk at statoil.co         To:      SAP-WUG at MITVMA.MIT.EDU
                      m>                          cc:
                      Sent by: SAP                Subject: Re: Workload Analysis (SWI5) Vs WF Inbox Anomolies
                      Workflow
                      <Owner-SAP-WUG at MITV
                      MA.MIT.EDU>
 
 
                      31/03/2003 11:51 PM
                      Please respond to
                      "SAP Workflow
                      Users' Group"
 
 
 
 
 
 
Assuming that synchronization of the org buffer is not an issue.
 
Check the workitems to see if there's anything strange about the agents.
Are they for instance not having any possible agents?
I can't recall having the same problem, but we had some strange behaviour
were the workitem count function (some API - can't recall the name now)
returned incorrect numbers. Eventually we found out that there was a bunch
of workitems which had no agents in the system, and these were counted for
all users.
--
Kjetil Kilhavn
 
 
 
 
 
                    NICHOLAS HALLAM
                    <HALLAMN at whl.co.uk>         To:
SAP-WUG at MITVMA.MIT.EDU
                    Sent by: SAP                cc:     (bcc: Kjetil
Kilhavn)
                    Workflow                    Subject:     Workload
Analysis (SWI5) Vs WF Inbox Anomolies
                    <Owner-SAP-WUG at MITVM
                    A.MIT.EDU>
 
 
                    31.03.2003 15:34
                    Please respond to
                    "SAP Workflow Users'
                    Group"
 
 
 
 
 
 
In both our QA and production environments we are finding that a given user
may have a number of Work Items of which they are the agent (when looking
at the Workload Analysis - SWI5), yet that same user has nothing in their
Inbox (SBWP).
 
Has anyone any ideas how this may be happening, and also how to correct it?
 
Thanks in advance
 
..Nick
SAP Support
Westland Helicopters Ltd
 
 
 
 
 
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