decision box refresh possible

[Michael Pokraka]

Hi,
If you really insist on this behaviour (see previous threads on this),
you could add a modelled deadline to replace/loop the workitem after a
short period of time - e.g. 1/2hour or so. Of course you might run into
the danger of the situation which the 'reserve ' concept avoids: Someone
starts the task, gets distracted/needs to do more research. In the
meantime someone else starts it as well, and wastes time doing exactly
what the first one is already doing.
User education to either complete a task you started or to replace it is
not such a bad thing.
 
Of course you could use a simple deadline and just drop XYZ a reminder
that they've started this task 4 hours ag and could they please complete
or replace it.
 
Cheers
Mike
 
 
On Fri, Jan 31, 2003 at 01:12:27PM +0000, Sunni sunni wrote:
> Hi again
>
> Still trying to automatically replace the work item in a user decision step
> which has been reserved.
>
> I used an After method for object  workitem (method status_changed) and
> passed it the new status via bindings, to change the status.  This didn't
> work, I think because the aftermethod kicks off when the workitem is
> 'executed', but if I select 'cancel and keep work item' in the user decision
> step, the work item is not executed yet.
>
> It was worth a try, are there are any other ideas?
>
> Cheers
> Sunni
>
>
>
>
>
> >From: "Dart, Jocelyn" <jocelyn.dart at sap.com>
> >Reply-To: SAP Workflow Users' Group <SAP-WUG at MITVMA.MIT.EDU>
> >To: SAP-WUG at MITVMA.MIT.EDU
> >Date: Thu, 30 Jan 2003 23:15:27 +0100
> >
> >Sunni,
> >Have you tried using an AFTER method to programmatically replace (e.g. via
> >a WAPI) the
> >work item if no decision was made?
> >Worth a shot.
> >Regards,
> >        Jocelyn Dart
> >Consultant (SRM, EBP, Workflow)
> >and co-author of the book
> >"Practical Workflow for SAP"
> >SAP Australia
> >email: jocelyn.dart at sap.com
> >phone: +61 412 390 267
> >fax:   +61 2 9935 4880
> >
> >
> >
> >
> >-----Original Message-----
> >From: Sunni sunni [mailto:sunnilondon at hotmail.com]
> >Sent: Friday, 31 January 2003 4:54 AM
> >To: SAP-WUG at MITVMA.MIT.EDU
> >Subject:
> >
> >
> >Hi Workflow Gurus
> >
> >I have a request from a client regarding a user decision step that I
> >created
> >(accept / reject).  There is an automatically generated 3rd outcome 'cancel
> >and keep work item in my inbox'.  The client is unhappy about this, because
> >when clicking on this step, the item remains in 'reserved' status so it is
> >not visible to the group - the client see the manual process of 'replacing'
> >too cumbersome.
> >
> >I thought of a workaround which is to add a button to 'resubmit' which
> >could
> >completed the decision work item and loop around and assign it again, that
> >way it would not be in 'reserve' status.  My problem is that I can't get
> >rid
> >of the auto generated 'cancel' outcome - does anyone know how to do this or
> >a know of a workaround?
> >
> >Any suggestions will be greatly appreciated, the client is pressuring me
> >for
> >an answer by tomorrow.
> >
> >Many Thanks
> >Sunni.
> >
> >
> >
> >
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