Invoice Query Handling with EBP users

[Dart, Jocelyn]

Hi Mark,
EBP has workflows already for incoming invoices (incoming to EBP first of course).
However as part of that it needs to identify the original shopping cart owner
(i.e. the EBP user) based on the purchase order/item being invoiced.   So have
a look at those workflows. Shame your invoices aren't coming in through EBP as
then the workflows are already there - you might want to check if that option has
been considered.
 
Also there is a business object BUS4101 representing an EBP user that includes
some BADIs.  I've used this before now from R/3 to go and fetch the email address
of the EBP user so that I can send them a mail. Simple email contact is at least
a starting point.  I'd suggest at the very least including a static hyperlink in
the mail to take them to their EBP login web page to encourage them to act.
 
BTW there are workflows for confirmations incoming to EBP so you might want to check
them out also - e.g. you might be able to simulate a confirmation being entered sent
to EBP and have the EBP user approve it.
 
If not all purchase order/items are created via EBP then you will need a default
agent for the rest. Again the standard EBP invoice workflows have some suggestions
here.
 
Can't help with the scanned document image.
 
Regards,
        Jocelyn Dart
Consultant (SRM, EBP, Workflow)
and co-author of the book
"Practical Workflow for SAP"
SAP Australia
email: jocelyn.dart at sap.com
phone: +61 412 390 267
fax:   +61 2 9935 4880
 
 
 
 
 
 
 
-----Original Message-----
From: Pyc, Mark [mailto:Mark.Pyc at amersham.com]
Sent: Wednesday, 29 January 2003 4:38 AM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Invoice Query Handling with EBP users
 
 
G'day all,
 
Thanks for the feedback on the last one. Jocelyn was on the money
(literally) with the missing default currency on the start condition.
 
Has anybody dealt with the scenario of handing backend inbound Logistics
invoice queries (blocked for Qty/Price, Parked due to no Receipt) and having
to communicate with EBP users to clarify issues. The major scenario of
concern to the customer is when a service is purchased through EBP and no
confirmation is entered, so that when the Invoice arrives it has to be
parked pending Service Receipt. In such cases there is a requirement to
determine the appropriate EBP user and have them complete the confirmation
or deny the validity of the invoice.
 
I have concerns about being able to identify the EBPs in all cases. I also
question the pros and cons of simple email contact versus starting an EBP
workflow to actually elicit a response (post confirmation/deny invoice).
 
I can't imagine it's that unusual a request with EBP, so I'm hoping someone
will have some golden advice.
 
Also, there is a potentially a need to display the scanned image of the
invoice to the EBP user. Has anyone dealt with passing URL (or otherwise)
links of scanned images to EBP or other non-SAP users????
 
Thanks in advance,
Mark