Dynamic Work Item Delivery

[Verlaat, Robert]

Hi Tomasz,
 
Thanks for your replay. I had the same questions before.
 
There are several reasons for this requirement:
 
* Workload distribution
* Create variety for the users
* There are a lot of temporary employees involved=20
 
I think the last reason is quit a strong one, because when you (almost)
completely atomize this process, you can make it quit easy for the users
to perform their Tasks.=20
Using Workflow the users don't have to think about the process and what
to do next. So the new employees don't need a 2 weeks course but they
can sustain with a small introduction course....=20
I know Workflow is not meant to be used as training material, but in
this case I believe it can be very useful.
 
I know everything can be coded, but I would like to know whether there
are standard functionalities for this?
 
Thanks,
 
Robert Verlaat
 
 
Robert,
 
I may be too investigative again, but -- why do you need this? What
organizational benefit would this bring?
 
If the goal is to distribute workload, send all items to the same users
--
whenever one of them will complete an item, it will be gone from all the
other inboxes. This also achieves a reduction in average lead times. The
only requirement I could see as a background for your question would be
"not
annoying" the users. But then I guess the 'unpredictable' behavior would
be
even more annoying. And, by the way, why do you want to split based on
daily
buckets?
 
If you really insist -- anything can be done with (some) programming,
but
why do it?
 
Kind regards,
Tomasz
 
-----Original Message-----
From: Verlaat, Robert [mailto:Robert.Verlaat at PWN.NL]
Sent: Tuesday,18. February 2003 08:19
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Dynamic Work Item Delivery
 
 
Dear Workflowers,
 
 
 
Is it possible to deliver WI's dynamically f.e. User X has 2 (of the
same type) WI's in his Inbox so the next WI, of the same type, should be
delivered to another user. Or when user X has already processed 2
certain types of WI's, he should not receive a third on the same day.
 
 
 
I'am afraid these kinds of functionality should be programmed completely
(read tables for WI's in inbox/processed WI's etc..)? I haven't found
any tips or tricks for this in the Book..
 
 
 
Does anyone know if this is possible without programming?
 
 
 
Thanks,
 
 
 
Robert Verlaat
 
Accenture Technology Solutions
 
0031 (0) 6 113 676 96
 
 
 
 
 
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