CIC0 / CRM workflow routing

[Kris Wug]

I could route a service request with BUS 2000116 object and DISPLAY method.
It opens the CRMD_BUS2000116 transaction in a separate window. Our client
wants their users to use only CIC0 transaction all the time. Presently all
the transactions like Business activity, Service request and other business
documents are maintained only through CIC0 manually.
CIC0 is like a platform for our client.
 
So, client wants to route a service request as a embedded piece in the
workspace within CIC0 transaction. BDCs are not working and I could not find
any BAPI or function modules to call a service request within CIC0
transaction.
 
I appreciate anyone letting me know either a BAPI or a Function module or a
program to call a service request within CIC0.
 
Thanks for the information.
Kris.
 
 
 
 
 
 
 
Thank you for the information though.
Kris
 
 
 
 
 
 
----- Original Message -----
From: "michael petrosh" <xraydelta7 at yahoo.com>
To: <SAP-WUG at MITVMA.MIT.EDU>
Sent: Wednesday, February 05, 2003 4:44 PM
Subject: Re: CIC0 / CRM workflow routing
 
 
> Hi
> Do not use the object CICSUPRT. This is for inbound
> email in the CIC0 transaction. You should use
> BUS2000116. Unfortunately, there is no method to
> execute the functionality you are looking for.
> If you are looking to pop to a specific order number,
> the screen is buried behind the first two screens.
> You will need to write your own method that will
> populate the service transaction and then go to that
> particular screen.
>
> Hope this helps.
>
> Regards,
>
> Michael Petrosh
> Platinum CRM Technical Consultant
> SAP America
> --- Kris Wug <kris_wug at hotmail.com> wrote:
> > Hello Robert ,
> >
> > Our CIC0 is already configured to show a service
> > request in a separate
> > transaction tab.
> > I can also open a service request in CIC0 on a
> > separate tab manually when I
> > get into the transaction but not through workitem.
> >
> > My question is how do we open a service request in
> > CIC0 when we execute a
> > workitem? What is the Business object and method to
> > do this?
> >
> > I tried business object BUS2000116 and DISPLAY
> > method but it is showing the
> > service request in a separate transaction.
> > I analyzed CICSUPRT object but no method is
> > available to achieve the above .
> > I thought of writing my own method in CICSUPRT
> > object.
> > I recorded a BDC program to get into the CIC0 but
> > BDC is working untill
> > pulling the service request in to the locator area
> > but not into the
> > workspace.
> >
> > I appreciate your inputs if anyone routed a business
> > document in CIC0
> > through workflow.
> >
> > Thank you,
> > Kris.
> >
> >
> >
> >
> >
> > Hello Kris,
> >
> > You have to define the "Workspaces" in Customizing.
> > You can find it
> > under "client specific adjustments" in Customizing.
> > The Workspace you
> > need is :
> > BUS_TRANS_MAINT
> > Then I believe, you also have to define on which TAB
> > it is to be show.
> >
> > It is also possible to add the Business Workplace to
> > CIC0! You also only
> > have to define a Workspace and TAB...
> >
> > I believe this was all there was to it, but it has
> > been a while. If you
> > don't get it working I can look into it more
> > detailed.....
> >
> > Good luck..
> >
> > Met vriendelijke groet,
> >
> > Robert Verlaat
> > Accenture Technology Solutions
> > 0031 (0) 6 113 676 96
> >
> >
> > Hello workflow experts,
> >
> > I am routing a service request to the various
> > workflow agents. But the
> > agents wants to see the service request within CIC0
> > instead of
> > CRMD_BUS2000116 transaction.
> > Is there a simple way to show a service request
> > either in change mode or
> > display mode within CIC0. I tried recording the BDC
> > in CIC0, it could
> > only
> > pull the service request number in the Find(left
> > Locater) area of the
> > CICO.
> > But it is not being opened in the Right hand
> > Transaction tab area. I
> > appreciate any input on this.
> >
> > Thanks a bunch ,
> > Kris
> >
> >
> ________________________________________________________________________
> > _____________________
> > This inbound message from KPN has been checked for
> > all known viruses by
> > KPN IV-Scan, powered by MessageLabs.
> >
> >
> ________________________________________________________________________
> > _____________________
> >
> >
>
____________________________________________________________________________
> > _________________
> > This outbound message from KPN has been checked for
> > all known viruses by KPN
> > IV-Scan, powered by MessageLabs.
> >
> > Bezoek de Website van PWN: http://www.pwn.nl/
> >
>
____________________________________________________________________________
> > _________________
>
>
> __________________________________________________
> Do you Yahoo!?
> Yahoo! Mail Plus - Powerful. Affordable. Sign up now.
> http://mailplus.yahoo.com
>