will the administrator be able to work on behalf of user assigned to workitem

[Pradeep Patil]

Thanks Fred Kouw, Phil Soady and Jocelyn Dart for Ur valuable answers
 
I feel that substitute is the right solution in our case for absence of
user's as Fred rightly mentioned, also the user gets the chance to
assign the right user to do his job
 
Thanks Dart for pointing me to mention version we are using 4.6 so Ur
valuable answer will help us, this will be another way to work around on
behalf of any agent who is on leave=20
 
Thanks & Regards
Pradeep Patil
 
 
 
-----Original Message-----
From: Dart, Jocelyn [mailto:jocelyn.dart at sap.com]=20
Sent: Wednesday, August 13, 2003 9:07 AM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Re: will the administrator be able to work on behalf of user
assi gned to workitem
 
Pradeep,
Transaction SWIA enables the administrator to execute any work items on
an agent's behalf at any time.
Available 4.6 onwards.
Please always specify your releaes level when reporting issues to the
SAP-WUG - it does
make a difference.
Regards,
        Jocelyn Dart
Consultant (SRM, EBP, Workflow)
and co-author of the book
"Practical Workflow for SAP"
SAP Australia
email: jocelyn.dart at sap.com
phone: +61 412 390 267
fax:   +61 2 9935 4880
 
********************
 
Why not use both deadlines.
ie Latest start and latest finish. Or Just the latest finish.
 
If a deadline applied to the work, what business rule stated that as
long as they started the work who cares when it finishes ?
 
If the business rule states a deadline, without respect to start or end
they usually assume the task itself is short. So the deadline should
have been placed on the finish not the start in the first place. So why
apply the deadline to start and not the finish ? ie If the Task itself
is short, who cares when it is reserved or in process? Surely the
business is just concerned about when it is finished. If the task may
take some time, then having deadlines for both times is useful.
 
 
As Fred points out,
The admin trick of using "CHANGE" menu item is known to many. You don't
actually have to change anything. The act of going to to change mode and
pressing save reserves the WI. You  can now process it or forward it.
 
 
Phil Soady
Senior Consultant
Business Technologies
SAP Australia
* : 0412 213 079
* : phil.soady at sap.com
 
 
 
 
 
-----Original Message-----
From: Kouw, FA - SPLTX [mailto:fa.kouw at td.klm.com]
Sent: Tuesday, August 12, 2003 10:46 PM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Re: will the administrator be able to work on behalf of user
assigned to workitem
 
 
Pradeep,
 
I assume that you are talking about a latest start deadline. And thus if
the user executes the work item before the deadline expires the work
item will be reserved (if it's replaced all responsible users have
access to the work item).
 
As an adminstrator you can reserve the work item by doing the following:
 
   * goto the workflow log
   * display the work item
   * select 'Goto - Technical work item display'
   * select 'Edit - Change'
 
The work item is now reserved by you and IF YOU HAVE SUFFICIENT
AUTHORIZATIONS you can perform the activity in SAP R/3.
 
Regards,
 
Fred Kouw
 
Ps. Substitution is a more 'structural' way to handle absence (and thus
a very good way to handle these situation), please read the SAP help for
more information.
 
Pradeep Patil wrote:
 
> Hi All
>
> The question is Regarding Deadline monitoring;
> A deadline of 24hrs is set to the task, now the user happens to start=20
> the task and go on leave. Now will the administrator be able to do any
 
> changes to the workitem or work on behalf of that user? Is it possible
 
> to work or what need to be done? Or does a substitute need to be setup
 
> if yes then how is a substitute set
>
> Thanks & Regards
> Pradeep Patil
>
 
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