New Agents are not receiving existing WorkItems

[Paul Niezabytowski]

Jocelyn,
 
What is a WAS system?  Is it in R3E?  I tried to use transaction SAP_WAPI
in our R3E *test* system and I am getting a message saying that
transaction doesn't exist.  I found transaction SWI1_RULE that is supposed
to execute rules for work items.  Is this the transaction you were
thinking about?
 
Also, I am not sure what you mean by "Event at workflow level to "Re-evaluate rules on active work items"".  Do you mean to raise the workflow triggering event again and create a
new workflow?
 
Thanks.
 
Paul
 
 
 
 
 
"Dart, Jocelyn" <jocelyn.dart at sap.com>
Sent by: SAP Workflow <Owner-SAP-WUG at MITVMA.MIT.EDU>
04/22/03 10:54 PM
Please respond to "SAP Workflow Users' Group"
 
 
        To:     SAP-WUG at MITVMA.MIT.EDU
        cc:
        Subject:        Re: New Agents are not receiving existing WorkItems
 
 
Hi Swami,
You don't mention what release you are using - it's very important in this
case as this area has undergone a lot of change recently.
 
Agents are determined at the time the work item is created. If you add
new agents later you should at least try a buffer refresh (transaction
SWU_OBUF)
to see if that resolves the problem.  To a certain extent it depends how
the
agents are asssigned as to whether this is enough to update the agents. If
your
rule returns the agents as a list of user ids then this won't be enough as
those
individual users are now assigned to the step.
 
If you are in a WAS system (6.10+) there are a number of easy ways of
tackling
this.  If you are in 4.6C or below its a little bit more difficult.
 
Some easy WAS ways:
* Event at workflow level to "Re-evaluate rules on active work items"
* SAP_WAPI to redo the rule
 
Some of the others have already suggested a few ways for 4.6C such as
substitutes
and sw* functions.
Another option is the "administrator forward" function in transaction
SWIA.
 
Regards,
        Jocelyn Dart
Consultant (SRM, EBP, Workflow)
and co-author of the book
"Practical Workflow for SAP"
SAP Australia
email: jocelyn.dart at sap.com
phone: +61 412 390 267
fax:   +61 2 9935 4880