New Agents are not receiving existing WorkItems

[Balasubramaniam, Swaminathan]

No, I do not have SWI1_RULE . I am on 46b. I should have mentioned it
earlier.
 
Swami
 
-----Original Message-----
From: Ramki Maley [mailto:RAMAKRISHNA.MALEY at CUSTOMS.TREAS.GOV]
Sent: Thursday, April 17, 2003 11:32 AM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Re: New Agents are not receiving existing WorkItems
 
 
Check if your SAP release has the transaction SWI1_RULE - Execute Agent
Rules for Work Item (Program RSWIWILS). You can select the task for which
you want to reexecute the rules.
 
Regards,
Ramki.
 
 
 
 
 
 
                      "Jaeger, Carsten
                      (Calgary)"                 To:
SAP-WUG at MITVMA.MIT.EDU
                      <Carsten_Jaeger at nex        cc:
                      eninc.com>                 Subject:  Re: New Agents
are not receiving existing WorkItems
                      Sent by: SAP
                      Workflow
                      <Owner-SAP-WUG at MITV
                      MA.MIT.EDU>
 
 
                      04/17/03 10:49 AM
                      Please respond to
                      "SAP Workflow
                      Users' Group"
 
 
 
 
 
 
Hi, Swami:
One of the ways I've solved this is to make the new person a substitute of
one of the existing people in the workcenter.  This allows the new person
to see items that have been created previously.  I usually let the
substitution last for a month or so - at least until existing work items
have been cleared.  We use this in a situation where we have Accounts
Payable clerks doing similar jobs, i.e. it doesn't matter which one of them
executes the workitem, but the new person definitely needs to work on items
that were created before they joined the team.
 
Hope this helps.  cj
 
-----Original Message-----
From: Balasubramaniam, Swaminathan [mailto:SBalasubramaniam at medrad.com]
Sent: Thursday, April 17, 2003 8:13 AM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: New Agents are not receiving existing WorkItems
 
 
Hi,
We have a Workflow which uses a Role to route Workitems to corresponding
agents. The Role basically looks at the workcenter and grabs all the
agents.
 
 
Whenever a new agent is added to the workcenter, all existing workitems
which are still in ready status does not reflect the new agent. However,
any
new workitem created gets routed to the new agent. How can I fix this issue
for existing workitems, which are in ready status?
 
 
TIA
Swami