New Agents are not receiving existing WorkItems

[Alon Raskin]

Hi Swami,
 
I am not sure... but I am guessing its a HR Org refresh issue. Have you tried
refreshing the HR Org buffer?
 
Regards,
 
Alon
 
 
Quoting "Balasubramaniam, Swaminathan" <SBalasubramaniam at medrad.com>:
 
> Hi,
> We have a Workflow which uses a Role to route Workitems to corresponding
> agents. The Role basically looks at the workcenter and grabs all the agents.
>
>
> Whenever a new agent is added to the workcenter, all existing workitems
> which are still in ready status does not reflect the new agent. However, any
> new workitem created gets routed to the new agent. How can I fix this issue
> for existing workitems, which are in ready status?
>
>
> TIA
> Swami
>
 
 
Alon Raskin
3i Consulting Group
http://www.3i-consulting.com
 
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