Dialog Workitem with many agents

[Kjetil Kilhavn]

Changing people's behavior is more expensive than a SAP implementation. One
technical solution is to model in deadline handling.
 
Add a step just before the one that gets stuck. Let the step be foreground
(but not dialog) and calculate a deadline which is stored in the workflow
container. Proceed with dialog to the actual step and use the deadline as a
latest end deadline. If the deadline is missed - make the active WI
obsolete and loop back to the deadline-calculation step.
 
There is a presentation (has been referenced here several times - look in
the archive if you haven't got it already) which outlines a deadline
business object type if you want to make a good solution. If you have your
own BO already you can create a method there, but it is less elegang and
generic IMHO. I've done the latter myself....
--
Kjetil Kilhavn
 
 
 
 
 
                    "Phillips, Tim"
                    <Tim.Phillips at ser.co        To:     SAP-WUG at MITVMA.MIT.EDU
                    m>                          cc:     (bcc: Kjetil Kilhavn)
                    Sent by: SAP                Subject:     Re: Dialog Workitem with many agents
                    Workflow
                    <Owner-SAP-WUG at MITVM
                    A.MIT.EDU>
 
 
                    25.10.2002 15:48
                    Please respond to
                    "SAP Workflow Users'
                    Group"
 
 
 
 
 
 
Hi Angelo,
 
SAP is meant to work that way.
 
The normal way around it is to remind the agents to 'replace' the workitem
if they do not plan, or are unable, to complete its execution.
 
Regards,
 
Tim
 
-----Original Message-----
From: Angelo Besenzoni [mailto:"Angelo
Besenzoni/SAP_CONSULTING%SAP_CONSULTING"@mailnotes.ibm.it]
Sent: 25 October 2002 10:41
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Dialog Workitem with many agents
 
 
Hello folks !
 
Hope you can help me.
 
Our system is on release 4.5B
 
We have an object method with dialog, not synchronous; its relevant task is
with
a terminating event.
 
In the workflow, the agent is assigned to the task by an expression whose
value
is a position of an organizational unit.
Generally, in that position we have different users (more than one).
Everything works well, all the users have the workitem in their Outlook (we
use
Sap-Mapi).
 
Unfortunately, when a user executes the workitem, but doesn't terminate it
(that
is, the terminating event isn't activated) because for example he/she ends
the
task without to save, this user becomes the only owner of the workitem and
in
the Inbox of the other users the workitem disappears... so only the first
user
who executes the workitem for the first time, can later on execute the
workitem
and terminate the task..
 
How we can do to hold the workitem in all the users Inbox until someone
terminates it???
 
Any help is greatly appreciated.
 
Thanks.
Angelo
 
 
Angelo Besenzoni
Sap Italia Consulting s.r.l.
tel. +39 3351357236
 
 
 
 
 
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