Dialog Workitem with many agents

[Nat 4 Govender]

Hi Angelo
 
There is no different in sending this work item to one or more users in
that there is one work item available to all these users.  The work item is
reserved by the first user to execute and disappears from all other users
in-box.
 
 
(Embedded image moved to file: pic24389.jpg)
 
 
|---------+------------------------------------------------------->
|         |           Angelo Besenzoni <"Angelo                   |
|         |           Besenzoni/SAP_CONSULTING%SAP_CONSULTING"    |
|         |           @jaguar.ibm.it>                             |
|         |           Sent by: SAP Workflow                       |
|         |           <Owner-SAP-WUG at MITVMA.MIT.EDU>              |
|         |                                                       |
|         |                                                       |
|         |           10/25/2002 11:41 AM                         |
|         |           Please respond to "SAP Workflow Users'      |
|         |           Group"                                      |
|         |                                                       |
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  |                                                                                                              |
  |       To:       SAP-WUG at MITVMA.MIT.EDU                                                                       |
  |       cc:                                                                                                    |
  |       Subject:  Dialog Workitem with many agents                                                             |
  >--------------------------------------------------------------------------------------------------------------|
 
 
 
 
Hello folks !
 
Hope you can help me.
 
Our system is on release 4.5B
 
We have an object method with dialog, not synchronous; its relevant task is
with
a terminating event.
 
In the workflow, the agent is assigned to the task by an expression whose
value
is a position of an organizational unit.
Generally, in that position we have different users (more than one).
Everything works well, all the users have the workitem in their Outlook (we
use
Sap-Mapi).
 
Unfortunately, when a user executes the workitem, but doesn't terminate it
(that
is, the terminating event isn't activated) because for example he/she ends
the
task without to save, this user becomes the only owner of the workitem and
in
the Inbox of the other users the workitem disappears... so only the first
user
who executes the workitem for the first time, can later on execute the
workitem
and terminate the task..
 
How we can do to hold the workitem in all the users Inbox until someone
terminates it???
 
Any help is greatly appreciated.
 
Thanks.
Angelo
 
 
Angelo Besenzoni
Sap Italia Consulting s.r.l.
tel. +39 3351357236