FIPP.created

[Deanna Teo]

Hi!
 
I need some help here.
 
When a user creates an invoice using trxn FV60, and 'SAVE AS COMPLETED'
which then triggers the workflow WS10000051. In the IMG configuration,we
have set to use 2 level amounts of approval and Account assignment apprv
has not been configured as we do not need that.This workflow has been
working fine until the 14/05/2002 where the event in WS10000053 got
deactivated by itself.This has caused problems for us with our workflows
going to ERROR status. I have now reactivated the event for WS10000053
but is still behaving weirdly.
 
1) First problem:
In the workflow WS10000051 consist of other subworkflows -one of my main
concerns are WS10000053 which is the 2 level amounts of approval request
This workflow(WS10000053)seems to be generated twice when a user creates
an invoice in the FV60 which means it creates 2 workitems in the user's
SAP Inbox with the same invoice document number.This! only happened
yesterday after we reactivated the event linkage for WS10000053.
Could you tell me if there is a fix for this and why is this happening?
 
2) Second problem:
For those workitems with status 'ERROR', I have 'Restarted' the workflow
and it has moved to status 'InProcess' now and it is hanging at subwflw
WS10000055. The workitem only appears once in the Inbox(which is fine)
and 2 levels of approvals has taken place, but the document has not been
posted yet after checking it from trxn FBV3. It was fine before but now
now.
I saw an OSS note 492424 but I am not sure if that is the correct fix for
my 2nd problem here?
 
I would appreciate any help/input you could all provide me.
 
 
Regards,
Deanna Teo
Enterprise Resources
IBM Global Services Australia
Cell: +61 421 054 593
http://www.ibm.com