Automatic Forwarding Error

[Jody Chassereau]

Maria, I tried your suggestions - everything came up as you said and it did
allow me to save the office settings, but for some reason, it did not
generate e-mails.  I verified that my e-mail address was set on the user
master, but no luck.  It worked OK if I put in the internet address directly
as another address.  There must be something different about our setup that
is causing this to function differently.
 
Jody Chassereau
drcakes at hotmail.com
 
>From: "Tungul, Maria Cristina" <maria.cristina.tungul at sap.com>
>Reply-To: SAP Workflow Users' Group <SAP-WUG at MITVMA.MIT.EDU>
>To: SAP-WUG at MITVMA.MIT.EDU
>Subject: Re: Automatic Forwarding Error
>Date: Tue, 5 Mar 2002 15:39:08 +0100
>
>Hi.
>
>We encountered this problem before and here's what we did:
>
>Instead of putting the "actual" e-mail address in the 'Forward to' box,
>just
>type in the SAP userid, press "Enter" and it will automatically bring in
>the
>name of the user, then choose 'U Internet address' as the address type,
>then
>save. If you will go back and check your settings, you will notice that the
>address type was changed to 'A External address'.
>
>Of course, you have to make user that the e-mail address does exist in the
>user master record of the person.
>
>I hope this works for you...
>
>Thanks,
>Cristina
>
>
>-----Original Message-----
>From: Jody Chassereau [mailto:drcakes at hotmail.com]
>Sent: Tuesday, March 05, 2002 8:32 AM
>To: SAP-WUG at MITVMA.MIT.EDU
>Subject: Re: Automatic Forwarding Error
>
>
>Cassandra,
>
>I know you'd rather see an answer, but I just wanted to let you know I am
>having the same problem.  We just set up RSWUWFML for people to receive
>notifications of items in the Inbox and, per note 131795, started having
>people set up the auto-forwarding to an e-mail address.  I ran into the
>same
>issue when a user tries to put in their address - I realize it is the same
>address that is stored on the user master, but I don't understand why it
>says this is a problem.  We temporarily have gotten around it due to the
>fact that our company is changing e-mail formats, so we had an alternative
>address that the users could fill in.
>
>I was going to ask OSS about this handling, but I would be interested in
>someone here has an answer as well.  Thanks...
>
>Jody Chassereau
>drcakes at hotmail.com
>
> >From: "Smith, Cassaundra" <Cassaundra.Smith at anheuser-busch.com>
> >Reply-To: SAP Workflow Users' Group <SAP-WUG at MITVMA.MIT.EDU>
> >To: SAP-WUG at MITVMA.MIT.EDU
> >Subject: Automatic Forwarding Error
> >Date: Tue, 5 Mar 2002 06:44:19 -0600
> >
> >Workflowers,
> >
> >Wanted to run this by you guys to  see if you have this issue before.  I
> >have
> >users that are interested in setting up automatic forwarding of their
> >workflow
> >workitems.  I showed them the menu path (from SBWP go Settings, Office
> >Setting,
> >goto Autoforwarding tab).  But when a user puts in their Outlook email
> >account -
> >example:  jane.doe at anheuser-busch.com in the "forward to" field and "A -
> >External Address" or "U - Internet Address" in the forwarder type, you
>get
> >the
> >error message that forwarder and recipient can't be the same person.  The
> >user
> >who is setting up the autoforwarding will be setting it up for themselves
> >but
> >the address is an external Outlook account address.  As the workflow
> >administrator I can use transaction SO36 and set it up like this for
>them.
> >But
> >I don't want every user who wants to set this up calling me to do this
>when
> >they
> >should be able to do it themselves.  Has anyone had this same issue
> >before????
> >
> >Please advise,
> >
> >Casey
>
>
>
>
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