Performance problems / slow response times with high volume w orkf lows

[Rickayzen, Alan]

Peter, All these answers are correct. However 2000 work items a day, is not
nearly high enough to be classed as a "high volume workflow".
 
In other words, don't worry about improving the performance of the system or
workflow definition. Instead, concentrate on the suggestions concerning
farming out the work items more realistically.
 
Alan Rickayzen
SAP AG
 
-----Original Message-----
From: Zmudzin,Tomasz,VEVEY,GL-DS/DM [mailto:Tomasz.Zmudzin at nestle.com]
Sent: Dienstag, 11. Juni 2002 11:34
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Re: Performance problems / slow response times with high volume
w orkf lows
 
 
First things to start with -- if possible:
 
1. Archive old completed workflows
2. Do not set up the tasks as "general" -- use specific agent assignment for
the allowed agents
3. Check that users do NOT use the language-dependent task descriptions in
the Inbox (there's a flag to enable / disable this in the Inbox - Workflow
Settings)
4. If some folks have ~1000 items in their inboxes, check whether the basics
are right and these folks will EVER be able to process their daily workload.
 
Further on, try to streamline your workflow -- shift as much as possible
into ABAP of the object type implementations; use as little container
operations as possible, etc. Make sure you're logging only the information
you need; don't leave open traces.
 
Kind regards,
Tomasz
 
 
-----Original Message-----
From: Peter Keller [mailto:peter.keller at ixos.de]
Sent: Tuesday, June 11, 2002 11:22 AM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Performance problems / slow response times with high volume
workf lows
 
 
Hi experts,
 
we are experiencing serious performance problems with a high volume workflow
on a SAP release 4.0B. We start approx. 2000 workflows a day and some users
have up to 1000 work items sitting in their inboxes.
 
This leads to significant delays in accessing and/or refreshing the users'
inboxes. Delays up to 10 min. have been reported.
 
Any suggestion/hint to improve this situation is greatly appreciated.
 
Regards
 
Peter