Express Message Still Sent Even After the WI Has Already Been Pro cessed

[Van Heerde, Arnoud]

Hi Jody,
 
There are basically 5 ways to notify users of messages in their Inbox.
1. Message via periodic batch job
2. Message via user exit during user login (EXIT_SAPLSUSF_001)
3. Message via background step in workflow definition
4. Message via express priority
5. Message via changes to standard coding
 
You can use function module RH_INBOX_VIEW_CREATE or SWW_WL_CREATE to obtain
a list of all work items in the user's inbox. Also note 131795 describes a
possible implementation.
 
HTH
 
AvH
 
 
-----Original Message-----
From: Jody Chassereau [mailto:drcakes at hotmail.com]
Sent: Thursday, January 31, 2002 12:09 PM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Re: Express Message Still Sent Even After the WI Has Already Been
Pro cessed
 
 
Linda,
 
I don't have an answer for your question, but I was interested in the
subject you were asking about.  Mainly because in our 4.6c environment, we
do not get the Express Message at logon for any work items delivered.
 
In one of our workflows, we do use the Highest priority ('1') on an approval
step so that an express box pops up for the approver.  But I have only seen
that work if the user was already logged on in R/3.  If they weren't and
logged on later, they do not get the notification that this was in their
Inbox.
 
I was wondering if you knew what might control that kind of activity.  I
looked around a little and found an option in SO16 (office settings) that
discussed getting a message upon logon.  We did not have that turned on - is
this what is used here and is it something that can be adjusted per user?
 
Just curious.  Thanks & good luck...
 
Jody Chassereau
drcakes at hotmail.com
 
 
>From: "Terrell, Linda M." <Linda.Terrell at Lyondell.com>
>Reply-To: SAP Workflow Users' Group <SAP-WUG at MITVMA.MIT.EDU>
>To: SAP-WUG at MITVMA.MIT.EDU
>Subject: Express Message Still Sent Even After the WI Has Already Been Pro
>             cessed
>Date: Wed, 30 Jan 2002 15:49:04 -0600
>
>Hi,
>Does anyone know how to prevent an Express message from appearing at logon,
>when the user's inbox is really empty?
>
>Here is a scenario:
>1.      A purchase requisition is created and saved.
>2.      A approval workitem goes to the approver's inbox.
>3.   The approver is not logged on and has set up a WF substitute.
>4.   The substitute executes the WI and approves the requisition.
>5.   Later in the day, when the original approver logs on, he receives an
>Express message that there is a purchase requisition approval in his inbox.
>1.      He goes to his inbox but it is empty, because the requisition has
>already been approved.
>
>I suspect the message is generated at the time the workitem goes to the
>inbox, and that the messages stays queued until the person logs in the next
>time.  However since the approver already processed the item, the message
>at
>logon is not needed.
>
>We are running 45B.
>
>Thanks
>Linda Terrell
>
>SAP WF Developer
>Phone: 713.309.2045
>Pager: 713.549.8977
>Email: Linda.Terrell at Lyondell.com
 
 
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