Express message
Raju Omkaram
romkaram at hotmail.com
Fri Feb 15 11:29:40 EST 2002
Hello WF users,
I have had a similar situation in the past. However, I had circumvented the
problem (not the best way though) the following way:
Based on the example .1 below:
When C reserves the workitem, send yet another express msg notifying A & B
of non availability of workitem. This approach may be necessary if somebody
wants to maintain the entire activity log.
If log is not critical, then I would simulate 'Delete' process to delete
msgs from A and B as if nothing had happened.
I would like to point out that I did not use the Std SAP functionality to
send Express msgs instead used a FM to do the job and it works just fine.
Thanks
Raju
WF Consultant
----- Original Message -----
From: "Nobles, Diane" <nobles_dh at naptheon.com>
To: <SAP-WUG at MITVMA.MIT.EDU>
Sent: Friday, February 15, 2002 8:57 AM
Subject: Re: Express message
> Terry you should not have gone away so easily. SAP is right it is not
> standard functionality. It is a malfunction of standard functionality and
> they should not be able to bow out so easily. This has not been a real
> problem for us todate. I have noticed the problem only in our DEV box,
but
> no one in Production has complained as of yet. But if this becomes a
> problem, we will want SAP to address.
>
> Diane H. Nobles
> SDE PM Team
> (757)380-7250
> """""""""""""""""""""""""""""""""""""""""
> Happy is the man that finds wisdom,
> and the man who gains understanding.
> Proverbs 3:13
>
>
>
> -----Original Message-----
>> From: Terrell, Linda M. [mailto:Linda.Terrell at Lyondell.com]
> Sent: Friday, February 15, 2002 10:46 AM
> To: SAP-WUG at MITVMA.MIT.EDU
> Subject: FW: Express message
>
>
> I posted a message about a problem with the express messages several weeks
> ago. Diane Nobels also reported the same thing. SAP does not consider it
> part of standard functionality and asked us to close the case. For anyone
> interested, here is the message we sent to SAP and their response:
>
> Message number : 0120050409 0000063647 2002 Installation :
> 0820043689
> Short text: Express message without workitem in inbox
> Contact Person: Mr. Jason Graham Country : US
> Phone number: 713-309-7757 R/3 release: 45B
> Customer name: Equistar Chemical, L.P. Database :
> MSSQLSRV7.
> Customer number: 345288 Oper. System :
> WINDOWS 4.
> --------------------------------------------------------------------------
--
> ----
> --------------------------------------------------------------------------
--
> ----
> Description
> System ID : DEV System Patch : SAPKH45B46 Kernel Rel.: 45B
> Transaction : Program : Screen :
> Error Message .. ...
>
> LS,
>
> We see the following in our system:
>
> Example 1:
>
> A workitem has been send to agents A, B, C with priority 1.
> Users A and B are not currently logged on.
> User C is prompted through the express message popup and
> reserves/executes the workitem.
> User A or B logs on to the system and is prompted through
> the express message to deal with a workitem.
> The workitem is not found, because has already
> been reserved by user C.
>
> Example 2:
>
> User A serves as substitute for user B, who is on leave.
> User A executes workitems as a substitute for user B.
> User B returns from leave and is prompted to deal with
> workitems through the express message popup.
> No workitems are found.
>
> In both cases you would expect the system to clean up
> the entry in SOXP, whichs keeps track of express
> messages.
>
> Several people on the workflow list have experienced
> the same bug.
>
> Can you provide a fix?
>
> Regards,
> Bruno Magnani
> 201-876-0854
> --------------------------------------------------------------------------
--
> ----
> Reply
> 05.02.2002 12:27:09 SAP AG
> Dear Mr. Jason Graham
>
> Sorry, but this functionality is not implemented in SAP standard:
> the check for sending the popup will only be performed during the
> initial creation of the workitem not later on when other actions on
> this workitem will be performed ; the message for express will kept and
> send to the original users.
> However you can avoid that users which are not connected when the
> popup arrives, receive it at the next connection by using the
> transaction SO16 and selecting the appropriate fields under the
> User Tab and then subscreen User Notifications :
> make sure that the flag 'no notification of unviewed mails at logon'
> is checked.
>
> Best regards,
> Elvire BIRET / GLOBAL SUPPORT CENTER - Ireland
>
>
>
> Best regards,
> Elvire BIRET / GLOBAL SUPPORT CENTER - Ireland
> --------------------------------------------------------------------------
--
> ----
> Info for SAP
> 07.02.2002 09:32:54 Jason Graham
> Elvire,
>
> Thank you for your reply.
>
> I would define the "express" functionality as follows:
>
> inform a user of tasks to be taken care of asap
>
> As can be seen from the examples described above this
> functionality is not working properly. Users are
> incorrectly prompted for action on tasks, which
> already have been completed.
>
> Switching of the notification of unviewed mails at
> logon results in users not being prompted for
> immediate action. Once again the functionality
> is impaired by doing this.
>
> Kindly reconsider and take this issue up with
> development.
>
> Regards,
> Bruno Magnani
> consultant for SAP America at Equistar
> 201-876-0854
> bruno.magnani at equistarchem.com
> --------------------------------------------------------------------------
--
> ----
> Reply
> 08.02.2002 11:05:53 SAP AG
> Dear Mr. Jason Graham,
>
> I'm sorry to tell you that what you want is not a part of the standard
> and will be a development request (see note).
> The prompting of express mail is independant from the actions operated
> on the workitems. Users to be notified receive the popup if they are
> connected. If not they will received the stored message on the next
> connection (according the setting in SO16).
>
> I may kindly ask you to close this call
>
> Best regards,
> Elvire BIRET / GLOBAL SUPPORT CENTER - Ireland
> --------------------------------------------------------------------------
--
> ----
>
>
> Thanks
>
> Linda Terrell
> Lyondell Chemical
> Houston, Texas
> 713.309.2035
>
> > -----Original Message-----
> > From: Heath, Darrell L.
> > Sent: Tuesday, February 12, 2002 7:55 AM
> > To: Terrell, Linda M.
> > Subject: FW: Express message
> >
> > Linda,
> >
> > Didn't you post this as a question on the list server? By the way, can
> > you send me the sign up info for it?
> >
> > Thanks,
> > Darrell
> >
> > -----Original Message-----
> > From: Gatling, Ginger [SMTP:ginger.gatling at sap.com]
> > <mailto:[SMTP:ginger.gatling at sap.com]>
> > Sent: Tuesday, February 12, 2002 7:14 AM
> > To: 'Heath, Darrell L.'
> > Cc: Wold, Scott
> > Subject: RE: Express message
> >
> > Hi Darrell,
> > Wow...I didn't realize that was happening. It sounds like you've found
an
> > little issue - I haven't heard other people complain about this- but it
is
> > obviously happening. Have you considered putting it out on the MIT
> > LISTSERV
> > to see if someone has a work-around?
> >
> > I've copied Scott Wold, maybe he has some ideas...
> > -ginger g
> >
> > -----Original Message-----
> > From: Heath, Darrell L. [mailto:Darrell.Heath at Lyondell.com]
> > <mailto:[mailto:Darrell.Heath at Lyondell.com]>
> > Sent: Monday, February 11, 2002 8:27 AM
> > To: Gatling, Ginger
> > Cc: Magnani, Bruno G.; Peterman, Michael M.; Terrell, Linda M.;
> > 'rongrimes at eastman.com'
> > Subject: FW: Express message
> >
> >
> > Ginger,
> >
> > You might find the following issue of interest. Our express
notifications
> > are being delivered to some users after a work item has already been
> > completed. The cause is related to the fact that once an express
message
> > has been sent, SAP does remove it once the work item is completed but
the
> > notification has not yet been delivered (i.e. the user hasn't logged on
to
> > the system).
> >
> > Have you had to address this issue before? SAP doesn't seem interested
in
> > addressing the problem. I have attached our correspondence for your
> > information. Any suggestions or assistance would be greatly
appreciated.
> >
> > Thanks,
> > Darrell
> >
> > -----Original Message-----
> > From: Magnani, Bruno G.
> > Sent: Friday, February 08, 2002 4:31 PM
> > To: Peterman, Michael M.; Terrell, Linda M.
> > Cc: Heath, Darrell L.
> > Subject: RE: Express message
> >
> > Michael, Linda,
> >
> > Don't hold your breath. I tried to explain it is broken functionality;
SAP
> > regards it as missing functionality?
> > If we want to have it fixed we need to put in a development request and
> > these can take a while.
> >
> > We may be able to do some custom development.
> >
> > Attached the message.
> >
> > Bruno
> >
> > <<oss note.txt>>
> > -----Original Message-----
> > From: Peterman, Michael M.
> > Sent: Thursday, January 31, 2002 1:01 PM
> > To: Terrell, Linda M.
> > Cc: Magnani, Bruno G.; Heath, Darrell L.
> > Subject: RE: Express message
> >
> > Thanks for the research. It will be interesting to see if (and
how
> > fast) SAP can provide a fix.
> >
> >
> > -----Original Message-----
> > From: Terrell, Linda M.
> > Sent: Thursday, January 31, 2002 10:47 AM
> > To: Peterman, Michael M.
> > Cc: Heath, Darrell L.
> > Subject: RE: Express message
> >
> > Hi Michael,
> > I researched your question and then posted a
> > question to WUG. The same situation occurs for all Express messages, so
I
> > changed the scenario from the SE approval (which uses the Office Inbox)
to
> > a
> > purchase requisition approval (which uses the Workflow inbox) and
removed
> > the reference to SAP MAPI.
> >
> > Here is a scenario:
> > 1. A purchase requisition is created and saved.
> > 2. A approval workitem goes to the approver's
> > inbox.
> > 3. The approver is not logged on and has set up
a
> > WF substitute.
> > 4. The substitute executes the WI and approves
the
> > requisition.
> > 5. Later in the day, when the original approver
> > logs on, he receives an
> > Express message that there is a purchase
requisition
> > approval in his inbox.
> > 6. He goes to his inbox but it is empty,
because
> > the requisition has
> > already been approved.
> >
> > I received several responses, but finally another
> > WUG member confirmed that they are also having the same problem.
> >
> > I believe there is another issue here. I get the
> > express notification even
> > when my mailbox is empty. I logon, the message
pops
> > up, I go to the inbox
> > and there are no messages at all. Why would this
> > happen and what can be
> > done about it???
> >
> > Diane H. Nobles
> > SDE PM Team
> > (757)380-7250
> > ***************************************
> >
> > Bruno also did some research and it appears that
SAP
> > does not update the SOXP table when the WI is completed (i.e. it is as
you
> > suspected: the message is generated at the time the workitem goes to the
> > inbox, and that the messages stays queued until the person logs on and
> > reads
> > the express message). Bruno or I will enter a message to SAP requesting
a
> > fix, but it will be probably be awhile.
> >
> > Thanks
> >
> > Linda
> >
> >
> >
> >
> >
> > -----Original Message-----
> > From: Peterman, Michael M.
> > Sent: Wednesday, January 30, 2002 12:57
PM
> > To: Terrell, Linda M.
> > Subject: Express message
> >
> > Linda, I am trying to understand express
> > messages that come up when a person logs on to SAP.
> >
> > Here is a scenario:
> > 1. A service entry sheet is created and saved.
> > 2. A workitem goes to the approver's inbox (assuming it needs
> > approval).
> > 3. The approver approves the TES using the MAPI interface in Outlook.
> > 4. Later in the day, the approver actually logs in to SAP. They see
an
> > express message that something is in their inbox.
> > 5. They go to their inbox but it is empty.
> >
> > Do you know if we can prevent the message
> > from appearing at logon, when their inbox is really empty? I suspect
the
> > message is generated at the time the workitem goes to the inbox, and
that
> > the messages stays queued until the person logs in the next time. Since
> > the
> > approver already processed the item, the message at logon is not needed.
> >
> > This is not a big issue; David pointed it
> > out to me.
> > What are your thoughts?
> >
> > MP
> >
> >
>
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