EBP WF - Standard task triggered when template was not

[Meagan Tesdall]

Hello all,
 
A few weeks ago, I had submitted a question about WF logs and that I could
not find a log for certain workflows that had routed incorrectly. We have
since discovered that the standard tasks which are part of our workflow
template have been triggered but the template itself was not tirggered so
many critical steps are not performed.
 
We have verified all event linkages and bindings. We are working in EBP v
2.0 with an R/3 backend (4.6). The workflow is performed only in EBP. The
problem is not consistent or repeatable, occurs only in our Production
environment; it has happened to 8 shopping carts (that I know of) out of
just over 3000.
 
Please help!
thanks in advance!
Meagan Tesdall
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