Forward work items of user A to user B

Sun Dec 1 19:24:32 EST 2002

We have tried to use the A210 relationship but it does not appear to work.
Is there another program that needs to be run after setting up the A210
relationship to make it effective?  We set up approvers by their position
number.  However, when users remember to set up a substitute, they use
"Personal Substitutes" instead of substitutes for the position.  "Personal
substitutes" works well when the users remember to do it.

Monique Stephens

-----Original Message-----
From: Dart, Jocelyn [mailto:jocelyn.dart at sap.com]
Sent: Thursday, November 28, 2002 4:18 PM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Re: Forward work items of user A to user B

Hi Ernest,
It sounds like what you really need is away to set up a substitute by
a central person when users have forgotten or are unable to do it for
themselves.

Substitution can be set up centrally in the following ways:
1. If the user was assigned the work item based on their POSITION or higher
(e.g. job, org unit), then creating an A210 relationship from the position
to the new person will set up the substitution.  This can be done by your
central HR group if you have one.

2. If the user was assigned the work item at a lower level, e.g. Person or
User,
then you need to create an entry in table HRUS_D2 to point from one user to
the
new user. Although this is not officially a "released for customer" table
several
customers have generated table maintenance so that this table can be
directly maintained
and so far this works well for central maintenance of user-to-user
substitutions.

Whatever method you use, remember to set the substitution "active" flag on
so that the new user
immediately sees the new items in their inbox.  Plus you may need to
use SWU_OBUF to refresh the HR buffers if you want them to see the new
items straight away.

Although SO36 with "forward all functional documents" should also work,
you may find that only new work items are forwarded on, not existing work
items.
Substitution on the other hand will let the new user see existing work
items.

Regards,
        Jocelyn Dart
Consultant (SRM, EBP, Workflow)
and co-author of the book
"Practical Workflow for SAP"
SAP Australia
email: jocelyn.dart at sap.com
phone: +61 412 390 267
fax:   +61 2 9935 4880

-----Original Message-----
From: Ernest Liczki [mailto:eliczki at deloitteCE.com]
Sent: Friday, 29 November 2002 5:57 AM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Re: Forward work items of user A to user B

Hi David,

I tested it and it did not work.

My understanding is that SO36 defines only Office documents forwarding and
the setting will be valid only for the newly created documents.

I need to forward the already created work items from the Inbox of the user
A to the Inbox of the user B.

Any help is appreciated.

Regards,

Ernest

-----Original Message-----
From: David Weston [mailto:weston at clockwork.ca]
Sent: Thursday, November 28, 2002 7:25 PM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Re: Forward work items of user A to user B

Ernest check out SO36 which can forward documents from one user to another
for a specific date range. it has a feature called 'forward all functional
documents'.

Can someone confirm that this forwards work items as well as SAP mail ?. I'm
not sure.
I've used it to forward mail but not work items in EBP.

Cheers
Dave

Quoting Ernest Liczki <eliczki at deloitteCE.com>:

> Hi Simon,
>
> We plan to use this procedure for the cases when the user has no
substitute
> defined.
>
> Regards,
>
> Ernest
>
> -----Original Message-----
>> From: Simon Freer [mailto:Simon_Freer at eu.fmo.com]
> Sent: Thursday, November 28, 2002 6:59 PM
> To: SAP-WUG at MITVMA.MIT.EDU
> Subject: Re: Forward work items of user A to user B
>
>
> Hi Ernest
>
> You could of course get user A to set up B as a substitute before he goes
> away
>
> Ta
>
> Simon
>
>
>
>
> Ernest Liczki <eliczki at deloitteCE.com>@MITVMA.MIT.EDU> on 28/11/2002
> 17:56:29
>
> Please respond to SAP Workflow Users' Group <SAP-WUG at MITVMA.MIT.EDU>
>
> Sent by:    SAP Workflow <Owner-SAP-WUG at MITVMA.MIT.EDU>
>
>
> To:    SAP-WUG at MITVMA.MIT.EDU
> cc:
>
> Subject:    Forward work items of user A to user B
>
>
> Hello WF Group,
>
> Could you help please with the following on R/3 4.6C:
>
> The user A is absent and have a lot of work items in his Inbox. The
> Workflow
> administrator can display the contents of his Inbox with transaction SWI5,
> but he likes to forward all work items of the user A to the user B. Within
> SWI5 it is possible only one by one, and even the administrator has to
> reserve each work item before the forwarding - too time consuming.
>
> Do you know any standard way to forwarding selected (all) work items of
the
> user ?
> Did you prepare any custom development for that ?
>
> Thank you for your help.
>
> Regards,
>
> Ernest
>
>
>
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