Distribution control for same task?

Daniel Hough DANIEL.D.HOUGH at customs.treas.gov
Mon May 14 13:23:39 EDT 2001


I have a question about how Workflow manages a task assigned to a group of
users with the same job.
 
Here is the scenario:
 
5 users have the same job with a task to process a request.  In normal
workflow, all 5 would receive the request once a workflow has been
triggered and the step with that task has been reached.  If any of the
users opens the request, only then none will none of the other 4 users see
it in their inbox.
 
However, is there a way for such requests to be assigned in a sort of
"queued" manner among these 5 users?  For example, request 1 goes to
person A, request 2 goes to person B, request 3 goes to the next person,
etc. until all the users have a request and the queue starts with person A
again?  Could this be done so that only one person receives a notification
even before the request is opened?  Can this be achieved within existing
org and workflow setup screens without ABAP programming?  If not, how much
of a bear might it be?  What happens if a sixth user needs to be added?
 
Thanks.
 
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