Roles with SENDTASKDESCRIPTION

[Dart, Jocelyn]

Sorry Arnoud, quite right! - doing workflow in my sleep again.
Confusing selfitem.sendtaskdescription with something else - don't ask me
what.
 
Options should be
a)Set it up as a virtual attribute and feed that in as Paul Chambers
suggests.
Thanks Paul! This works and can have some performance advantages over using
methods/tasks.
 
b)Calculate it first and throw it into a container element.  You can do this
 
with adhoc agent assignment - but there's a bit to it.
Alternatively, set up a method and associated task to evaluate the role
first and put it into a container element.
 
Easiest way is to set up the method or virtual attribute is to call function
module
RH_GET_ACTORS and feed in the role name in HR format (i.e. 'AC99999999').
You
need to pass the criteria for your role (of course) using the usual
workflow programming macros (swc_get/set_element, swc_get/set_table, etc.)
 
However it is sometimes easier to check what's been returned from the role
if you code
it as a method and task - because then you can check the container contents
in the
workflow log.  If you are satisified you can easily check the result of the
role
before and after the workflow, then go with the virtual attribute.  If it's
based
on data which changes during the workflow and you need to know what values
are given
to the role at that exact moment of time, method/task is better from a
troubleshooting/
on-going support viewpoint.
 
Apologies again for the confusion.
Regards,
        Jocelyn Dart
Consultant (BBP, Ecommerce, Internet Transaction Server, Workflow)
SAP Australia
Email jocelyn.dart at sap.com <mailto:jocelyn.dart at sap.com>
Tel: +61 412 390 267
Fax: +61 2 9935 4880
 
 
 
 
 
-----Original Message-----
From: Van Heerde, Arnoud
Sent: Friday, 4 May 2001 1:28 PM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Re: Roles with SENDTASKDESCRIPTION
 
 
Dear Jocelyn,
 
But isn't SELFITEM.Sendtaskdescription a background task? So no matter how
you include it you can never assign an agent in the "Control" tab. Maybe
this is specific for BW 2.0B?
 
Arnoud
 
-----Original Message-----
From: Dart, Jocelyn
Sent: Friday, May 04, 2001 9:41 AM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Re: Roles with SENDTASKDESCRIPTION
 
 
Hi Dave,
Yes you're right, entering a role as the recipient of the sendmail
step is still a gap.  Hopefully it will be fulfilled by a future release.
 
In the meantime your choices are:
 
a) Do it the old way - i.e. create a normal activity step and put your
created selfitem.sendtaskdescription task in there (if you have already
created it via a sendmail step, you'll find the task number in the "Control"
tab of the send mail step).   There you have access to agents via roles.
 
b) Create a prior step where you run a task that fills evaluates the role
and puts the result in a multiline container element of agents, then use the
multiline
container element as an expression as your sendmail step recipient.
 
Given that b) involves additional work to set up role evaluation as a
standard task unless you are using adhoc agent assignment (which sets up
agents as a multiline container element anyway),
my personal preference is to use a) for send mail to a role.
 
I still use the sendmail step elsewhere because it gives greater
clarity to the flowchart and is less error prone.
 
Hope that helps.
Regards,
        Jocelyn Dart
Consultant (BBP, Ecommerce, Internet Transaction Server, Workflow)
SAP Australia
Email jocelyn.dart at sap.com <mailto:jocelyn.dart at sap.com>
Tel: +61 412 390 267
Fax: +61 2 9935 4880
 
 
-----Original Message-----
From: Dave Shoemaker [mailto:david.shoemaker at esapient.com]
Sent: Friday, 4 May 2001 12:00 AM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Roles with SENDTASKDESCRIPTION
 
 
Using BW 2.0B, we have a workflow which determines
agents using a role function module. When I insert a
normal activity, I am presented with the choice
"AC Role" under Agents. However, when I use the
SendMail icon, I am presented with no Role choice
under "Recipient Type". Does it seem logical that I
could use a normal activity to invoke
SELFITEM-SENDTASKDESCRIPTION in order to be able
to resolve agents with role resolution? I fear that
the sendmail function is sending to a list of
addresses not reflected by any selected agents.
Is there a place in the SENDTASKDESCRIPTION flow where
I can invoke a custom funtion module to identify
recipients?