forwarding work items

[Lola Oluwa]

Hi,
 
We have also experienced somewhat simillar problems as that described by
Brian.
In our scenairo, we have set up a manual selection of agent for the
subsequent task using standard BO WF_TASK with the method
ALLAGENTSOFTASKGETANDDISPATCH, set up to advance in dialog. The problem is
that this works ok 30% of the time and at other times the step does not
advance in dialog and just gets sent to the inbox of its designated agent
with an error status. This development is being done in a 4.5b environment.
 
Has anyone out there successfuly implemented the earlyarchiving scenairo
with/or the manual agent forwarding functionality who could give us some
goood pointers.
 
 
Cheers,
 
   | Lola Oluwa
   | Specialist, R/3 System Integration
   | Global IM
   | Nokia
   | Phone:  +358 (0)50 367 2363
   | email:   lola.oluwa at nokia.com
 
 
-----Original Message-----
From: ext Brian Bennings [mailto:bennings.bj at pg.com]
Sent: Wednesday, March 21, 2001 2:49 PM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Re: forwarding work items
 
 
We have not setup any substitutions in our work process.  We even confirmed
that
these specific users were not accidentally setup with substitution.
 
Brian
 
 
 
 
 Internet Mail Message
 Received from host:      cherry.ease.lsoft.com
 [209.119.0.109]
 
 
 
From: Tore Sundberg <tore.sundberg at se.abb.com>@MITVMA.MIT.EDU> on 03/21/2001
01:33 PM CET
 
   Tore Sundberg <tore.sundberg at se.abb.com>           To:
SAP-WUG at MITVMA.MIT.EDU
                           @MITVMA.MIT.EDU>           Cc:    (bcc: Brian
Bennings-BJ/PGI)
                                              Subject:      Re: forwarding
work items
 
                     Sent by:  SAP Workflow
             <Owner-SAP-WUG at MITVMA.MIT.EDU>
                        03/21/2001 07:33 AM
     Please respond to "SAP Workflow Users'
            Group" <SAP-WUG at MITVMA.MIT.EDU>
 
 
 
 
 
 
Hello Brian,
 
It might be useful to investigate if there are any active substutions. Of
course, the intended user has to be a possible agent for the task as well.
 
Tore Sundberg
 
 
 
 
 (Embedded     Brian Bennings <bennings.bj at pg.com>@MITVMA.MIT.EDU>
 image moved   2001-03-21 13:26
 to file:
 pic10748.pcx)
 
 
 
 
 
Please respond to SAP Workflow Users' Group <SAP-WUG at MITVMA.MIT.EDU>
Sent by:  SAP Workflow <Owner-SAP-WUG at MITVMA.MIT.EDU>
 
 
To:   SAP-WUG at MITVMA.MIT.EDU
cc:    (bcc: Tore Sundberg/SEBUS/ABB)
Subject:  forwarding work items
 
Security Level:?         Internal
 
 
In one of our 4.5b systems, we have found were a user forwards a work item
to
one person, but it ends up being forwarded to someone completely different.
When you look at the workflow logs, it shows that the work item was
forwarded to
the intended recipient, but for whatever reason, it ends up in someone
else's
inbox.
 
This does not happen 100% of the time for any user, sometimes it works.
This
also has occurred for multiple users, not just a single one.
 
What could have caused this?
 
Thanks,
Brian Bennings
 
 
 
(See attached file: pic10748.pcx)