Transfer of work item due to org unit change

[Maue, Thomas X.]

Brad,
 
Try function module RH_INBOX_VIEW_BUFFER_REFRESH.  It is a simple FM that
executes RH_SWWUSERWI_TIMESTAMP_RESET.  The second FM has a user name
parameter that you can incorporate.
 
FYI - users don't have to execute SWUS.  The same functionality is in the
Inbox.
4.5 path: Office - Inbox - Workflow button - Edit - Refresh organizational
environment.
4.6 path: SBWP - Settings - Workflow settings - Refresh organizational
environment.
 
Another option - there is a configuration setting in table T77S0 that allows
for how the
organizational environment is buffered.  The table entry is: WFLOW INBOX
Org.
Environment Buffering Type in the Inbox.  If the indicator is X, the
environment is buffered
once per day or each logon.  If not set, the environment is read each time
the inbox is
called.  Watch out - this setting leads to longer call times for the inbox.
 
 
Regards,
 
Thomas Maue Jr.
Workflow Consultant
 
 
> -----Original Message-----
>> From: "Schroeter, Brad" <BSchroeter at ti.com>@LYONDELL
> Sent: Tuesday, July 17, 2001 2:48 PM
> To:   SAP-WUG at MITVMA.MIT.EDU
> Subject:      Transfer of work item due to org unit change
>
>
> Problem:
> We're on 4.0B (hot package 14) and I've got an org unit set up like this:
> Org unit I
>   Position 1
>     Holder A (validity 10/11/2000 - 12/31/9999)
> *Note: Positions are created in reference to jobs and workflow tasks
> are assigned to jobs.
>
> Currently holder A has 3 work items in inbox for this org unit position.
> On
> 10/17/2000 via tran PPOM I delimit holder A with a delimit date of
> 10/16/2000 and add holder B with a validity of 10/17/2000 - 12/31/2000.
> Holder B currently has no work items in inbox.  I then execute tran SWUS
> and
> select "Refresh organizational environment" button.  Now holder A has no
> work items in inbox but holder B still has no work items in inbox either.
>
> Then on 10/18/2000 I log in as holder B and see that the 3 work items are
> now in the inbox.
>
> I was expecting tran SWUS to transfer the work items from holder A to
> holder
> B instantaneously.  Why did I see the work items in holder B's inbox the
> next day, and what triggers the transfer of these work items?
>
> SAP OSS Responses:
> "To get a better performance for selecting the inbox, the items for the
> different users are buffered. Using transaction SWUS -> "Refresh
> organizational environment" does refresh this buffer only for the current
> user. Therefore, the 3 items disappear from its inbox but do not appear in
> other inboxes.
>
> To get the items in other ones inbox, you can use the same function for
> the
> other user(s).
>
> The general behavior is, that once each day (maybe at night), all buffers
> will be refreshed. This is why the next day the items appear
> automatically.
> Transaction SWU_OBUF should also do the refresh for all users."
> **********
> "It is right. Transaction SWU_OBUF does not exist in 4.0B (sorry that I
> forgot this). I called the responsible developer for a corresponding
> report
> or transaction in 4.0B. As he told me, there is none."
> **********
> "I'm sorry that there is no other way in release 4.0. In 4.6, SWU_OBUF
> does
> only reset the timestamps for the buffered values what should lead to a
> complete new selection at the next access."
> **********
> "The refresh of the organizational environment is done once each day (at
> night) by the system (for all users).  The manual refresh is only possible
> for the current user, that is
> logged on. There is no function for an administrator."
>
> My Dilemma:
> So is there no way to allow a centralized person to manually refresh the
> org
> environment after org unit changes without:
> -having each affected user do their own refresh, or
> -without waiting overnight for the buffers to refresh?
> Could it be done in a custom report with certain function modules?
>
>
> Any help is greatly appreciated,
> Brad
>
>