Workflow reporting for Multiple large customers on one produc tion client

[Becker Stephan (extern)]

Hi Andrew,
 
have you thought about using the Workflow Information System? You would have
to set up your own analyses, but you might save yourself some time writing a
lot of custom reports.
 
Stephan
 
-----Original Message-----
From: Rankin, Andrew AJ [mailto:Andrew.J.Rankin at BHPBilliton.com]
Sent: Monday, December 03, 2001 6:32 AM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Workflow reporting for Multiple large customers on one production
client
 
 
 
Hi all,
 
I would really appreciate any suggestions anyone has to offer on the
question of how best to manage workflow in a production system that has more
than one business running workflow. In this instance these are two large and
completely separate divisions of the same company, however both will be
running the same workflows, and almost all of these are in the procurement /
invoicing area. Both divisions want to be able to manage and report on their
own work items.
 
I don't have a problem with responsible agent determination, everything will
work fine on the run-time side of things. The problems I see are that
particularly when it comes to reporting, there will be a lot of difficulty
trying to figure out which work items belong to which business. We are going
to need to write customised reports that use an attribute from the related
business object (eg. company code) to figure out whose work items are whose.
 
One option I have thought of but am very sceptical about, is whether there
is a way of using work item number ranges to do the job. If we could create
rules that assign each work item to one of two number ranges depending on
which business the related business object belongs to, it would make
reporting a lot easier. I know it sounds far fetched, but is it possible?
Maybe there is something else I can use to assign a work item to a business
upon instantiation of a work item which can then be used in reporting?
 
Many thanks for any ideas...
 
Regards
Andrew Rankin
CSC Australia
 
EOM
 
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