Dynamically adding *possible* agents to a task
Rickayzen, Alan
alan.rickayzen at sap.com
Thu Aug 16 09:20:10 EDT 2001
Hi Frank,
I forgot my standard warning. If you do choose this method, make sure you
document the use of this call your process documentation - preferably in a
section entitled "upgrade considerations".
I've also peeked into the code and seen that there have been changes made
for several hot-packages so it really is risky.
Alan
-----Original Message-----
From: Frank Reichenbach [mailto:frankreichenbach at dontgotmail.com]
Sent: Donnerstag, August 16, 2001 1:52 PM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Re: Dynamically adding *possible* agents to a task
Hi Nicholas, Hi Alan,
are you really sure that it's not possible to user
function module SWW_WI_AGENTS_CHANGE_S (I'm on 46c) to change them? I
haven't really looked at this module in detail but it does something related
to your question on a workitem basis.
Hope this helps...
Regards,
Frank
--- Nicholas Brand <nicholas.n.brand at uk.pwcglobal.com>
> wrote:
>Memo from Nicholas N Brand of PricewaterhouseCoopers
>
>-------------------- Start of message text --------------------
>
>Alan,
>
>Thank you for your swift response.
>I'll now engage the client!
>
>
>Kind regards,
>Nicholas.
>
>
>
>
>
>
>
>"Rickayzen, Alan" <alan.rickayzen at sap.com>@MITVMA.MIT.EDU> on 13/08/2001
>17:30:25
>
>Please respond to SAP Workflow Users' Group <SAP-WUG at MITVMA.MIT.EDU>
>
>Sent by: SAP Workflow <Owner-SAP-WUG at MITVMA.MIT.EDU>
>
>To: SAP-WUG at MITVMA.MIT.EDU
>cc:
>
>
>Subject: Re: Dynamically adding *possible* agents to a task
>
>
>Nicholas,
>That is correct. And don't forget that work items are created
>simultaneously
>so a global change will affect all work items created at that time (not to
>mention buffer problems...).
>DETAI,
>Alan
>
>-----Original Message-----
>From: Nicholas Brand [mailto:nicholas.n.brand at uk.pwcglobal.com]
>Sent: Montag, August 13, 2001 6:23 PM
>To: SAP-WUG at MITVMA.MIT.EDU
>Subject: Re: Dynamically adding *possible* agents to a task
>
>
>Memo from Nicholas N Brand of PricewaterhouseCoopers
>
>-------------------- Start of message text --------------------
>
>Alan,
>
>Thank you for those top tips!
>
>Just to confirm my understanding: you seemed to be saying that technically
>it's not possible to alter the *possible* agents of a task dynaically, i.e.
>so that each workitem has different possible agents - is this correct?
>(I mean technically possible as opposed to good business practice)
>
>Thank you again.
>
>
>Kind regards,
>Nicholas
>
>
>
>
>
>"Rickayzen, Alan" <alan.rickayzen at sap.com>@MITVMA.MIT.EDU> on 13/08/2001
>11:25:19
>
>Please respond to SAP Workflow Users' Group <SAP-WUG at MITVMA.MIT.EDU>
>
>Sent by: SAP Workflow <Owner-SAP-WUG at MITVMA.MIT.EDU>
>
>To: SAP-WUG at MITVMA.MIT.EDU
>cc:
>
>
>Subject: Re: Dynamically adding *possible* agents to a task
>
>
>Hi Nicholas,
>
>I always treat the possible agents as those people having the necessary
>skills to perform the tasks. It is the role resolution that determines who
>gets the work items according to the run-time data. In other words work
>items are assigned via a role according to skills related to the particular
>data being handled.
>Looking at it this way, forwarding is not the answer to your requirements.
>
>The cleanest way of handling your scenario is to add an option in your
>workflow task to "reroute" the work item to another manager. In other words
>the manager would select a manager from the list of managers up the chain.
>The original work item would be completed and the next work item assigned
>to
>the selected manager (probably via a container element). This also ensures
>that substitutions will work.
>
>You will have to decide how to add this additional step to your workflow.
>This could either be
>1.> an additional generic decision
> (cumbersome if it is only used in exceptional
> circumstances) or
>
>2.> a function that is called directly from the
> approval transaction (e.g. reroute instead of approve) or
>
>3.> the customer specific tab-strip of the work item display
> or preview display (neat but make sure the managers know
> about it and make sure they will be using the SAP inbox,
> otherwise you must use option 2).
>
>Having said all that, a cheap solution would be to include the names of the
>Manager's to whom the work item can be forwarded in the work item text (via
>an attribute). Lists in the work item text are supported in you Release. It
>is up to your manager to forward it to the correct manager according to
>this
>list. You could even combine this with option 3 above.
>
>Kind regards,
>
>Alan Rickayzen
>http://service.sap.com/webflow
>
>
>
>
>-----Original Message-----
>From: Nicholas Brand [mailto:nicholas.n.brand at uk.pwcglobal.com]
>Sent: Sonntag, August 12, 2001 10:37 AM
>To: SAP-WUG at MITVMA.MIT.EDU
>Subject: Re: Dynamically adding *possible* agents to a task
>
>
>Memo from Nicholas N Brand of PricewaterhouseCoopers
>
>-------------------- Start of message text --------------------
>
>Thank you for the swift response.
>
>Unfortunately, roles don't affect the possible agents of a task, only the
>responsible agents of a workflow activity and hence the selected agents
>(the union of the possible and responsible agents).
>
>I'm looking for a method or an apporach whereby I can dynamically change
>the *possible* agents of a task. This is needed in order to restrict who
>the receivers of the workitem can forward it to.
>The list of people a workitem can be forwarded to is based on the possible
>agents of the underlying task.
>
>Are the any top tips out there?
>
>BTW we're on v4.6C and there will be an org structure in place using
>PD-Org.
>Thanks again.
>
>
>Kind regards,
>Nicholas
>
>
>
>
>
>
>"ASSY, SOSTHENE" <S.ASSY at AFDB.ORG>@MITVMA.MIT.EDU> on 10/08/2001 17:48:41
>
>Please respond to SAP Workflow Users' Group <SAP-WUG at MITVMA.MIT.EDU>
>
>Sent by: SAP Workflow <Owner-SAP-WUG at MITVMA.MIT.EDU>
>
>To: SAP-WUG at MITVMA.MIT.EDU
>cc:
>
>
>Subject: Re: Dynamically adding *possible* agents to a task
>
>
>Hi Nicholas,
>
>
>
>* You can use different roles 168 (for superior) of the staff who is
>travelling etc...
>* You can also create a new role SUPERIOR OF SUPERIOR
>
>NB : check if the reporting structure is good.
>
>
>Mr. Sosthene Assy
>African Development Bank
>Tel : 20-20-53-03
>
>> -----Original Message-----
>>> From: Nicholas Brand [SMTP:nicholas.n.brand at uk.pwcglobal.com]
>> Sent: Friday 10 August 2001 16:18
>> To: SAP-WUG at MITVMA.MIT.EDU
>> Subject: Dynamically adding *possible* agents to a task
>>
>> Memo from Nicholas N Brand of PricewaterhouseCoopers
>>
>> -------------------- Start of message text --------------------
>>
>> Hi,
>>
>> Here's an interesting problem:
>>
>> I'm building a travel expense approval workflow.
>> Up to 3 managers may have to approve a claim.
>> We want to restrict the people to whom each manager can forward the
>> approval workitem to those managers ahead of him in the approval chain.
>> This will obviously vary with each claim.
>>
>> I've found that the group of users that a workitem can be forwarded to is
>> based on the *possible* agents of the task (as opposed to the responsible
>> or selected agents).
>>
>> Here's the question:
>> How can I dynamically set the *possible* agents for a task?
>>
>> I've found various function modules that allow me to set the selected
>> agents or to retrieve the possible agents of a task, but not one to *set*
>> the possible agents.
>>
>> Any clues or suggestions either on this approach or an alternative way
>> that
>> you may have used?
>>
>> Thank you for you time.
>>
>>
>> Kind regards,
>> Nicholas Brand
>>
>> --------------------- End of message text --------------------
>>
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>UK
>> firm of PricewaterhouseCoopers is authorised by the Institute of
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>--------------------- End of message text --------------------
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>partnerships is 1 Embankment Place, London WC2N 6NN where lists of the
>partners' names are available for inspection. All partners in the associate
>partnerships are authorised to conduct business as agents of, and all
>contracts for services to clients are with, PricewaterhouseCoopers. The UK
>firm of PricewaterhouseCoopers is authorised by the Institute of Chartered
>Accountants in England and Wales to carry on investment business.
>PricewaterhouseCoopers is a member of the world-wide
>PricewaterhouseCoopers organisation.
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>The principal place of business of PricewaterhouseCoopers and its associate
>partnerships is 1 Embankment Place, London WC2N 6NN where lists of the
>partners' names are available for inspection. All partners in the associate
>partnerships are authorised to conduct business as agents of, and all
>contracts for services to clients are with, PricewaterhouseCoopers. The UK
>firm of PricewaterhouseCoopers is authorised by the Institute of Chartered
>Accountants in England and Wales to carry on investment business.
>PricewaterhouseCoopers is a member of the world-wide
>PricewaterhouseCoopers organisation.
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>The principal place of business of PricewaterhouseCoopers and its associate
>partnerships is 1 Embankment Place, London WC2N 6NN where lists of the
>partners' names are available for inspection. All partners in the associate
>partnerships are authorised to conduct business as agents of, and all
>contracts for services to clients are with, PricewaterhouseCoopers. The UK
>firm of PricewaterhouseCoopers is authorised by the Institute of Chartered
>Accountants in England and Wales to carry on investment business.
>PricewaterhouseCoopers is a member of the world-wide
>PricewaterhouseCoopers organisation.
>----------------------------------------------------------------
>The information transmitted is intended only for the person or entity to
>which it is addressed and may contain confidential and/or privileged
>material. Any review, retransmission, dissemination or other use of, or
>taking of any action in reliance upon, this information by persons or
>entities other than the intended recipient is prohibited. If you received
>this in error, please contact the sender and delete the material from any
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