Unable to reserve work item

[Dart, Jocelyn]

Hi Michael,
The thing to remember is that "refresh org environment" whether you do it
from SWUS
or from the inbox only refreshes the org environment of the CURRENT user -
i.e. if someone
else has a problem they have to do the refresh while they are logged on as
themselves.
 
So you refreshing the org environment from SWUS doesn't make any difference
to the
agent unless you are the agent!
Regards,
        Jocelyn Dart
Consultant (BBP, Ecommerce, Internet Transaction Server, Workflow)
SAP Australia
Email jocelyn.dart at sap.com <mailto:jocelyn.dart at sap.com>
Tel: +61 412 390 267
Fax: +61 2 9935 4880
 
 
-----Original Message-----
From: Michael Pokraka [mailto:MPokraka at samsungsemi.co.uk]
Sent: Friday, 1 December 2000 4:46 AM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Re: Unable to reserve work item
 
 
Thanks folks,
That was it - refresh org environment. I usually do a refresh from the start
task (SWUS) screen, but obviously that only does half a job.
It's been driving me nuts, but thanks for all your input!
Cheers
Michae;
 
-----Original Message-----
From: Svanikier, Helena [mailto:helena.svanikier at sap.com]
Sent: 30 November 2000 17:37
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Re: Unable to reserve work item
 
 
Hi Michael
 
1. Have you refreshed the organisational environment of the user? Inbox -->
Workflow Inbox --> edit --> refresh org. environment.
 
2. Check whether the standard task has been locked for execution and whether
the radio button General forwarding not allowed is set. For this go to the
agent assignment of the standard task and select the button 'Attributes'.
 
Hope this helps.
 
Regards,
 
Helena Svanikier
Workflow Consultant SAP Switzerland
 
 
-----Original Message-----
From: Michael Pokraka [mailto:MPokraka at samsungsemi.co.uk]
Sent: Donnerstag, 30. November 2000 18:12
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Unable to reserve work item
 
 
G'day folks,
I hope someone can assist me with this one I've had once before and it drove
me nuts, now again with a decision task:
 
Agent is defined, item arrives in users inbox, but as soon as he tries to
reserve or execute it, SAP comes back with:
Work item 0000001234: User WHOME cannot reserve the work item
This is on the test system and I've tried just about everything. The user
cannot even forward the item.
 
Things I've checked:
Agent assignment - yep, he's a possible AND selected agent of task AND
workflow.
I've checked whether any authorizations failed - nothing. (Even given test
user SAP_ALL/SAP_NEW)
No exclusions exist.
 
The agent assignment is via a role and that works correctly as it gets to
the correct users inbox.....
The last time I just transported it & it worked fine in the production
system as my test user was not part of the productive w/flow. No problems.
Lastly, we're on 4.0B.
 
Any ionput would be appreciated.
TIA
Michael Pokraka
SAP EDI Analyst
Samsung Semiconductor Europe Ltd
Tel: +44 (0)20 8380-7050
Fax: +44 (0)20 8380-7218
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The information contained in this email may be privileged, confidential
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individual and not Samsung Semiconductor Europe Ltd or Samsung
Electromechanics Ltd. Internet communications are not secure and
therefore Samsung Semiconductor Europe Ltd and Samsung
Electromechanics Ltd do not accept legal responsibility for the contents
of this message. If you think you have received this email in error please
notify the sender or mail "admin at samsungsemi.co.uk"  and delete any
copies of the mail.