WG: Start a Workflow via Internet e-mail

[Monaco Alessandro]

Alan,
 
I see that it is a very interesting method.
Anyway I was thinking about the outlook forms and the VBScript and I =
was
wondering about the possibilities to use the same kind of scripts
running on the mail server (Exchange server, as Agent scheduled script)
using perhaps the same form object "SapformsFOft.SAPform".
 
This would be usefull for example to merge to different workflows
running on different systems, integrating users that are normally not
SAP users, improving in this way the possibilities to use SAP workflow.
 
Does anyone has experience on stuff like that?
Any suggestion is appreciated.
 
Regards,
Alessandro
 
 
> -----Urspr=FCngliche Nachricht-----
> Von:  Rickayzen, Alan [SMTP:alan.rickayzen at sap.com]
> Gesendet am:  Freitag, 19. Mai 2000 14:51
> An:   SAP-WUG at MITVMA.MIT.EDU
> Betreff:      Re: Start a Workflow via Internet e-mail
>=20
> Dave,
> It's too late for a development request, this functionality has been
> available since release 3.1. But it has not been widely publicized.
>=20
> Transaction SO28 allows you to configure what happens when external
> mails
> (and only external) arrive in R/3. These mails can be fax, =
e-mail.....
>=20
> You specify the recipient (e.g. autoanswer at sap.com) and a business
> object to
> be called.
> The business object must support the interface IFRECEIVE and the
> method
> called is RECEIVE. An example that is used by SAPforms is the =
business
> object WI_MAILREC .
>=20
> You can create your own object which triggers an event or starts a
> workflow
> directly (which I would recommend).
>=20
> The path to get to SO28 is Tools->Business communication, office ->
> addresses -> inbound communication. The WI_MAILREC entry in so28 is
> delivered to the customers so they can use this as an example. It
> allows
> incoming mails with R3F attachments to be analysed and the data sent
> to the
> corresponding workflow so that forms can be submitted by smtp mail.
>=20
> So now its over to you, Gert, to get your solution implemented.
>=20
> Cheers,
> Alan Rickayzen
> Workflow Product Management
>=20
>=20
> -----Original Message-----
>> From: David Weston [mailto:weston at clockwork.ca]
> Sent: Friday, May 19, 2000 1:29 PM
> To: SAP-WUG at MITVMA.MIT.EDU
> Subject: Re: Start a Workflow via Internet e-mail
>=20
>=20
> Nice idea, how about this as a development request for the nice
> workflow
> people at SAP?
>=20
> Regards
> Dave
>=20
> -----Original Message-----
>> From: SAP Workflow [mailto:Owner-SAP-WUG at MITVMA.MIT.EDU]On Behalf Of
> Seiz, Gert
> Sent: Friday, May 19, 2000 3:42 AM
> To: SAP-WUG at MITVMA.MIT.EDU
> Subject: AW: Start a Workflow via Internet e-mail
>=20
>=20
> Oh,
> this is a nice Idea, but this procedure only works when the workflow
> always
> is running.
> I want to start a new workflow only with an e-mail to a specified
> address.
> For example the customer has a problem an he don't want to make a
> telephone
> call.
> So he writes an e-mail to a specified address. And the e-mail is
> starting a
> workflow on the R/3- System .
> And on the first step in this workflow the notice from the e-mail is
> hanging
> as attachment on the workflow. Not possible ???
>=20
> Regards Gert
>=20
> -----Urspr|ngliche Nachricht-----
> Von: michael petrosh [mailto:xraydelta7 at yahoo.com]
> Gesendet: Mittwoch, 17. Mai 2000 23:02
> An: SAP-WUG at MITVMA.MIT.EDU
> Betreff: Re: Start a Workflow via Internet e-mail
>=20
>=20
> Sure thing Stephan,
>=20
> This is typed into the message area of the task.
>=20
> Our message read:
> Hello,
> This shopping cart reqires your immediate attention.
> Please click on the URL below:
> =
http://&ITS&/bbpwi/!?WI=3D&WORKITEMFORBASKET.WORKITEMID&&~language=3D&SY=
ST
> -LANGU
> AGE&
> We used the expression editor to populate the URL with
> values. I.e. the ITS because the ITS ports will vary
> from client to client. On the B2B system the ITS is
> stored in table BBP_USR01. The method accesses the
> table to make the values available to the workflow.
> Because the mail step occurs after the actual
> workitem, a data element had to be created to pass the
> workitem out to the mail step. This is an object type
> workitem, because workflow passes a flowitem.
> The language originates from the system fields, not
> the container.
>=20
> Hope this helps.
>=20
> Regards,
>=20
> Mike Petrosh
> SAP Boston
>=20
>=20
>=20
> --- Stephan Becker <stephan.becker at walldorftech.com>
> wrote:
> > can you give us an example what the url would look
> > like and what the
> > technical requirements
> > thanks,
> > stephan becker
> >
> > -----Original Message-----
> > From: SAP Workflow
> > [mailto:Owner-SAP-WUG at MITVMA.MIT.EDU]On Behalf Of
> > michael petrosh
> > Sent: 16 May 2000 21:01
> > To: SAP-WUG at MITVMA.MIT.EDU
> > Subject: Re: Start a Workflow via Internet e-mail
> >
> >
> > Hi Gert,
> > I did this with a B2B workflow on a shopping cart
> > approval.  I did a modeled deadline off the
> > container
> > step, then added a sendselfdescription task after
> > the
> > deadline.  I passed the workitem for the previous
> > step
> > to the mail step, then plugged the URL info in the
> > message.
> >
> > When the deadline is reached the data is passed to
> > the
> > mail step, then the message is passed to the SAP
> > Exchange connector and the mail is sent.
> >
> > When the mail arrives in the recipient's inbox, they
> > click on the URL, which brings them to the work
> > item.
> >
> > Regards,
> >
> >
> > Mike Petrosh
> > SAP Boston
> >
> >
> > --- David Weston <weston at clockwork.ca> wrote:
> > > Hello Gert
> > >
> > > Well the first thing that springs to mind is the
> > > SAPForms functionality
> > > where you can via a url fill in a web form with
> > the
> > > notification request
> > > information and submit this to SAP as a workflow.
> > >
> > > The wf template, tasks will have to be generated
> > as
> > > a web transaction and
> > > the
> > > ITS server/functionality would have to be
> > installed
> > > and enabled. Use the
> > > SAP at Web Studio
> > > to automatically generate the HTML templates.
> > >
> > > Then its just beautifying the generated HTML
> > > templates.
> > >
> > > Maybe also check out the Outlook forms and VB
> > Forms.
> > >
> > > Anyone done this direct from an e-mail though,
> > > rather than via a URL ?
> > >
> > > Cheers
> > > Dave
> > >
> > > -----Original Message-----
> > > From: SAP Workflow
> > > [mailto:Owner-SAP-WUG at MITVMA.MIT.EDU]On Behalf Of
> > > Seiz, Gert
> > > Sent: Sunday, May 14, 2000 3:44 AM
> > > To: SAP-WUG at MITVMA.MIT.EDU
> > > Subject: Start a Workflow via Internet e-mail
> > >
> > >
> > > Hello,
> > > hope you can help me with my question or you have
> > > any Idea where can I read
> > > mor about this problem.
> > >
> > > I want to start a workflow or execute a work item
> > > via an Internet e-mail.
> > >
> > > Scenario:
> > > A customer is sending an Internet e-mail to his
> > > provider because he want to
> > > make a notification request.
> > > (SAP-Exchange on R/3  is already customized by the
> > > provider)
> > >
> > > Regards
> > > Gert
> >
> >
> > __________________________________________________
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>=20
>=20
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