Work Item Stalled

[Mark Huffman]

So is this an intermittent error or are all workflows using that
background task stalled?
 
Even though it is a background task I would still classify it as a
general task  (display task -> Additional Data -> classification) and
then use agent assignment in the same dropdown to update the indes
(Maintain). That at least would rule out one possible cause.
 
If PFTC is blocked for you in that particular client, you can sometimes
sneak in the back door via Task Reporting and get to display task that
way.
 
Workflow has improved a lot since my first experiences with Change Asset
on 3.0B, but it is still fiddly.
 
 
STARK,TAMMY (HP-Roseville,ex1) wrote:
>
> Hello!
>
> I am having this problem again.  I have a workflow that is stalled.  When I
> look at the log, everything is fine.  The workflow is NOT in an "Error"
> status.  The workitem (which is a background step) that it is currently
> trying to process is just sitting there (reading "In Process") but it will
> not finish.  It started yesterday.  I checked transaction SM58 and there are
> NO entries.  This used to be very simple to fix on 3.0D.  We are on 4.5B.
> Any ideas?
>
> Thanx!
>
> Tammy Stark
> Information Technology Engineer
> Hewlett Packard, Business Critical Computing - IT
> Voice mail: 916-748-2170
> tammy_stark at am.exch.hp.com