[Mobilepartners] Fwd: Hurricane Sandy Relief: Waiving Voice and Text Overage Charges through end of November

[Matthew D Sullivan]

FYI

Begin forwarded message:

> From: AT&T Business <abs at online.att-mail.com>
> Subject: Hurricane Sandy Relief: Waiving Voice and Text Overage Charges through end of November
> Date: November 16, 2012 6:30:06 PM EST
> Reply-To: <abs at online.att-mail.com>
> 
>  
> View this email online.
> 
> 		
>  	
> 
> 
> 
> AT&T provides relief to customers impacted by Hurricane Sandy.
> 
> 
> Dear AT&T Business Customer, 
> 
> AT&T is working hard to help with restoration and rebuilding efforts in the Northeast. In an effort to help our customers impacted by Hurricane Sandy, we are waiving voice and text overage charges through the end of November for customers in areas affected by Hurricane Sandy. AT&T will also extend the late-payment window for wireless customers who are behind and waive late payment fees. 
> 
> Does this change affect me?
> This change applies to customers in affected areas in New York, New Jersey, Eastern Pennsylvania, Delaware and Connecticut, in the following Counties: 
> 
> New York
> BRONX, KINGS, NASSAU, NEW YORK, ORANGE, PUTNAM, QUEENS, RICHMOND, ROCKLAND, SUFFOLK, SULLIVAN AND WESTCHESTER 
> 
> New Jersey
> MIDDLESEX, HUDSON, ESSEX, MORRIS, BERGEN, PASSAIC, UNION, SOMERSET, SUSSEX, MONMOUTH, WARREN, HUNTERDON,OCEAN, SALEM, CAMDEN, BURLINGTON, GLOUCESTER, ATLANTIC, CAPE MAY, CUMBERLAND AND MERCER 
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> Pennsylvania
> CENTRE, CLINTON, CUMBERLAND, MIFFLIN, LEBANON, DAUPHIN, PERRY, JUNIATA, NORTHUMBERLAND, YORK, LANCASTER, ADAMS, LYCOMING, SULLIVAN, UNION, SNYDER, COLUMBIA, MONTOUR, SCHUYLKILL, NORTHAMPTON, LEHIGH, CARBON, BUCKS, MONTGOMERY, BERKS, MONROE, LUZERNE, PIKE, LACKAWANNA, WAYNE, SUSQUEHANNA, WYOMING, DELAWARE, PHILADELPHIA AND CHESTER 
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> Delaware
> NEW CASTLE, KENT AND SUSSEX 
> 
> Connecticut
> HARTFORD, LITCHFIELD, TOLLAND, WINDHAM, NEW LONDON, NEW HAVEN, FAIRFIELD, MIDDLESEX 
> 
> What about service before today? Am I charged for overages last week?
> Usage prior to October 29 or after November 30 will be billed normally. 
> 
> Will charges be waived through the entire month of November?
> Yes. We expect recovery to affect many customers' regular services for weeks and we want to make sure that we allow for them to make use of service while working to put their lives back in order. 
> 
> Does this mean I won't pay anything?
> No. This offer is to waive overage charges for voice and text only. 
> 
> Will I get a discount on my next bill? How will I know if I went over?
> You should see no additional voice or text charges on your bill beyond your monthly plan charges. 
> 
> What about data overages? Will you waive those?
> If a customer has a specific, storm-related situation causing data overages, we encourage him/her to contact our customer care teams. 
> 
> AT&T is also supporting customers in the Northeast by offering the following:
> Retail Store Charging Stations: People in affected areas are invited to visit any of AT&T's approximately 400 retail store locations now open throughout the Northeast, as well as temporary mobile charging stations, to charge their devices. Extra charging strips are in place in many stores and customers of any wireless carrier can come in to charge their devices.
> Late Payment Support: AT&T will extend the late-payment window for wireless customers who are behind, waiving late payment fees.
> 
> Thank you for choosing AT&T. 
> 
> Sincerely, 
> 
> Roman Pacewicz
> Senior Vice President - Marketing and Global Strategy
> AT&T Services, Inc. 
> 
> 
>  
> 
> 
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> 
> © 2012 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
> 
> AT&T - 1055 Lenox Park Blvd., Room 4A34, Atlanta, GA 30319-5309, United States of America 
> 
> 2012

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