[Mobilepartners] Limited support for BlackBerry 8830 World Edition Announcement.

[Matthew Sullivan]

Good Morning:

Information Services and Technology (IS&T) is pleased to announce  
limited support for the BlackBerry 8830 World Edition via Verizon  
Wireless and Sprint. Limited support includes MIT email via BlackBerry  
Internet Services (BIS) and TechTime Calendar synchronization via  
Nexthaus's SyncJe for BlackBerry (over-the-air synchronization).

WHO SHOULD USE AND WHY
--------------------------------------------------------
- The BlackBerry 8830 World Edition is for smartphone users who travel  
internationally and require access to MIT email, TechTime Calendar  
sync, and web browsing. Unlike similar smartphones, BlackBerry data  
plans offer users unlimited data usage at a fixed monthly price.

NOTABLE FEATURES
--------------------------------------------------------
- Push Mail technology, which makes it possible for the device to  
continuously receive incoming email without user interaction.
- Unlimited international data roaming at a fixed price.
- High-Speed EV-DO data connection available nationally with Verizon  
Wireless and Sprint.
- Great power management with low power consumption processes,  
extending battery beyond what is available with similar smartphones.
- Limited over-the-air synchronization of the MIT TechTime Calendar.

KNOWN ISSUES
--------------------------------------------------------
- BlackBerry Internet Services do not offer a true two-way IMAP client  
with MIT's email. If you mark a message as read or deleted, it may NOT  
send those changes back to MIT's IMAP mail servers. You will need to  
mark or delete the message again when you check mail from your desktop  
or laptop computer. Users will not be able to view email messages  
within the IMAP subfolders except for the IMAP Inbox.
- Some attachment files cannot be opened even though the BlackBerry  
device supports the attachment type. Users should not rely exclusively  
on BlackBerry email to view and edit attachments.
- MIT TechTime™ calendar synchronization can be performed over-the-air  
using SyncJE, a third-party application. You may encounter problems  
with this method, depending on the amount of calendar data that is  
synchronized.


HOW TO OBTAIN
--------------------------------------------------------
The BlackBerry 8830 World Edition can be purchased from either Verizon  
Wireless or Sprint via MIT ECAT (http://web.mit.edu/ecat/).

Nexthaus's SyncJe for BlackBerry is available for use by the MIT  
community under the terms of an IS&T-brokered volume license agreement  
with Nexthaus.  MIT community members who wish to use Nexthaus's  
SyncJe for BlackBerry may request a license here:
http://itinfo.mit.edu/product.php?vid=794

GETTING HELP
--------------------------------------------------------
Support documentation is available for the following:
- BlackBerry 8830 World Edition via Verizon or Sprint, see: http://itinfo.mit.edu/product.php?vid=793
- Installation and setup of Nexthaus's SyncJe for BlackBerry, see: http://itinfo.mit.edu/article.php?id=8837

If you have any questions or need assistance, please contact the  
Computing Help Desk at:

             e-mail: computing-help at mit.edu
             phone: 617.253.1102
             web: http://web.mit.edu/is/helpdesk/




.............................................................................
Matthew Sullivan - Mobile Devices Consultant
Massachusetts Institute of Technology
Information Services & Technology - SWRT
P: 617-253-6445
E: irishman at mit.edu
Team Email: mobile-help at mit.edu






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